# Customer Onboarding Specialist

> Remote Recruitment · South Africa (Remote) · Full-time · Posted 2026-09-14

**Salary:** unknown currency 29,000–32,000

**Workplace:** remote

## Description

**Salary: R29 000 – R32 000 per month**

Remote Recruitment is hiring a Customer Onboarding Specialist for a UK-based employer, fully remote from South Africa. You will own the first 30 days of a UK company’s new customers — setup done right, expectations set, and nobody left wondering what happens next.

A good fit if you enjoy guiding people through something new, like a clear checklist, and want a long-term career with a UK business from home in South Africa.

**Key responsibilities**

-   Run welcome and setup calls with new customers
-   Guide customers through account configuration and first use
-   Track onboarding progress and chase outstanding steps
-   Prepare onboarding documentation and short how-to guides
-   Hand completed accounts to the support or success team
-   Gather feedback and flag common sticking points

**What you'll need**

-   Experience in onboarding, customer success, training or account support
-   Confident running video calls and explaining things simply
-   Experience with a CRM or customer platform
-   Strong written and spoken English and a well-organised approach
-   A reliable fibre connection, a working laptop and a quiet place to work

**Nice to have**

-   Experience onboarding customers onto a SaaS product
-   Familiarity with tools such as HubSpot, Intercom or Notion
-   Experience building templates or onboarding checklists

**What's on offer**

-   100% remote — work from anywhere in South Africa
-   Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
-   Long-term placement with a stable UK employer
-   Ongoing support from the Remote Recruitment team throughout your placement

If this sounds like your kind of role, apply with your CV and we'll be in touch.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/19A6078D0D/apply)

---
Powered by [Workable](https://www.workable.com)