# Service Desk Analyst

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-07-03

**Workplace:** remote

## Description

Remote Recruitment is hiring a **Service Desk Analyst** for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

-   Deliver professional 1st and 2nd line IT support to end users remotely via phone, email and chat
-   Diagnose and resolve hardware, software, network and application issues efficiently
-   Manage and update support tickets in ServiceNow, Jira or equivalent ITSM platforms
-   Set up and configure user accounts, VPN access, Microsoft 365 and endpoint devices
-   Document solutions and contribute to the internal IT knowledge base
-   Monitor system alerts and escalate major incidents to the relevant technical teams

Requirements

-   2+ years of IT service desk or technical support experience
-   Strong working knowledge of Windows, Microsoft 365 and Active Directory
-   Experience with ITSM platforms such as ServiceNow or Jira Service Management
-   ITIL Foundation certification is preferred but not essential
-   Customer-focused with excellent communication skills and attention to detail

What We Offer

-   R28,000/month
-   100% remote, UK business hours
-   Career growth and professional development
-   Exposure to leading UK businesses and practices

_Remote Recruitment – connecting top South African talent with UK employers. Apply today._

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/36B558FE84/apply)

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