# Customer Retention Specialist

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-08-20

**Workplace:** remote

## Description

### Role overview

Remote Recruitment is hiring a Customer Retention Specialist to work remotely from South Africa for a UK-based employer. You will be the person customers speak to when they are thinking about leaving — listening properly, understanding what went wrong, and finding a solution that works for both sides. This is a role for someone who enjoys conversation, stays calm under pressure, and takes satisfaction in turning a frustrated customer into a loyal one.

### Key responsibilities

-   Speak with customers who have requested to cancel and understand the reason behind it
-   Offer suitable alternatives, plan changes, or resolutions to keep the account open
-   Follow up on at-risk accounts flagged by the wider team
-   Record outcomes and cancellation reasons accurately in the CRM
-   Share recurring themes and feedback with the account and product teams
-   Meet monthly retention and call quality targets

### What you will need

-   Two or more years in customer service, retention, or account management
-   Clear, neutral spoken and written English
-   Familiarity with CRM systems such as HubSpot, Zoho, or Salesforce
-   Comfortable handling objections without becoming pushy
-   A quiet home workspace, a reliable computer, and stable fibre or LTE internet
-   Availability 09:00 to 17:00 UK time (11:00 to 19:00 SAST)

### What is on offer

-   R16,000 to R22,000 per month, depending on experience
-   100% remote — work from anywhere in South Africa
-   UK working hours with your evenings free
-   Paid UK public holidays and annual leave
-   Long-term placement with a stable UK employer

Apply through Remote Recruitment with an up-to-date CV. We review every application and will come back to you either way.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/57C16DE5D2/apply)

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