# Customer Service Agent

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-07-12

**Workplace:** remote

## Description

**Role overview**

Remote Recruitment is hiring a remote Customer Service Agent to support a UK-based employer from South Africa. You'll be the friendly first point of contact, helping customers by phone, email and chat. This is a fully remote role working 09:00–17:00 UK time (11:00–19:00 SAST).

**Key responsibilities**

-   Respond to customer queries by phone, email and live chat
-   Resolve issues promptly and follow up where needed
-   Log interactions and update customer records
-   Escalate complex cases to the right team
-   Help improve the customer experience with feedback

**What you'll need**

-   Experience with customer service or support roles
-   Familiarity with helpdesk or CRM software
-   Patience, empathy and clear communication
-   Clear written and spoken English
-   A reliable home internet connection and quiet workspace

**What's on offer**

A salary of R13,000 – R16,000 per month, fully remote work, UK business hours, and a supportive team that cares about customers. Apply through Remote Recruitment today.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/591BD19A90/apply)

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