# Call Centre Agent

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-06-04

**Workplace:** remote

## Description

Remote World connects South African talent with UK employers. This Call Centre Agent role is a fully remote position supporting a UK-based business, working regular UK hours from the comfort of your own home.

**About the Role**

As a Call Centre Agent, you'll be the first point of contact for customers — handling enquiries, resolving issues, and delivering a consistently great experience. You don't need to be a sales expert; you do need to enjoy talking to people and solving problems.

**Key Responsibilities**

-   Answer inbound calls and respond to customer queries professionally and promptly
-   Resolve complaints and escalate where necessary, following company procedures
-   Update customer records accurately in the CRM after each interaction
-   Meet daily call-handling targets and quality standards
-   Support outbound follow-up calls as needed
-   Work closely with team leaders to identify and flag recurring issues

**What You'll Need**

-   Experience with customer-facing roles, ideally in a call centre environment
-   Clear, professional spoken English with strong listening skills
-   Familiarity with CRM systems or customer management tools
-   A reliable internet connection and a quiet workspace at home
-   Ability to stay calm under pressure and handle difficult conversations with care

**What's on Offer**

-   R13,000–R16,000 per month (depending on experience)
-   Fully remote — work from anywhere in South Africa
-   Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
-   Supportive team with ongoing training and feedback

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/5E943D6FBE/apply)

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