# IT Helpdesk Agent

> Remote Recruitment · South Africa (Remote) · Full-time · Posted 2026-09-07

**Salary:** unknown currency 29,000–32,000

**Workplace:** remote

## Description

**Salary: R29 000 – R32 000 per month**

Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.

**Role overview**

You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.

**Key responsibilities**

-   Provide first-line support for hardware, software and account issues
-   Log, track and resolve tickets in the helpdesk system
-   Reset passwords and manage user access via Active Directory
-   Escalate complex issues to second-line support
-   Document fixes and update the internal knowledge base

**What you'll need**

-   Experience with Active Directory and user account management
-   Experience in a first-line IT support or helpdesk role
-   Comfort troubleshooting common hardware and software issues
-   Reliable home internet and a quiet space for UK-hours work
-   Clear communication when explaining fixes to non-technical users

**Nice to have**

-   Familiarity with remote support tools
-   Experience with ticketing systems such as Zendesk or Freshdesk
-   A relevant IT certification

**What's on offer**

A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/65E18ED91C/apply)

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