# Customer Success Specialist

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-07-03

**Workplace:** remote

## Description

Remote Recruitment is hiring a **Customer Success Specialist** for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

-   Onboard new clients and ensure a smooth transition from sales to service delivery
-   Build strong relationships with clients to maximise product adoption and satisfaction
-   Conduct regular check-in calls, QBRs and health score reviews with assigned accounts
-   Proactively identify churn risks and escalate to retention teams as appropriate
-   Gather client feedback and collaborate with product teams to improve the offering
-   Track customer success metrics and contribute to team reporting and strategy

Requirements

-   2+ years of customer success, account management or client services experience
-   Excellent communication and relationship-building skills
-   Proficient in CRM and customer success platforms such as Salesforce or Gainsight
-   Empathetic and solutions-focused with a track record of improving client retention
-   Self-motivated and able to manage a large portfolio independently from home

What We Offer

-   R27,000/month
-   100% remote, UK business hours
-   Career growth and professional development
-   Exposure to leading UK businesses and practices

_Remote Recruitment – connecting top South African talent with UK employers. Apply today._

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/6DD0FB5660/apply)

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