# Customer Experience Manager

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-06-16

**Workplace:** remote

## Description

Remote Recruitment is hiring a **Customer Experience Manager** to own and improve the end-to-end customer journey for a UK-based business. Fully remote from South Africa, you'll lead a support team, analyse customer feedback, and drive initiatives that increase satisfaction and loyalty.

### Key Responsibilities

-   Lead and develop a team of customer support and success professionals
-   Define and own customer experience KPIs including CSAT, NPS, and resolution time
-   Analyse customer feedback and journey data to identify pain points and improvements
-   Design and implement processes to improve service quality and consistency
-   Work cross-functionally with product, sales, and operations to resolve systemic issues

### What You'll Need

-   4+ years in a customer experience, customer success, or support management role
-   Proven track record improving customer satisfaction metrics
-   Strong leadership and coaching skills
-   Analytical mindset with experience using CX data and tools
-   Reliable internet and a professional home workspace

### What's on Offer

-   **Salary: R28,000 per month**
-   Full-time, permanent remote position
-   Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
-   Equipment provided | 20 days paid leave

We welcome all applicants. Apply today to champion great customer experiences for a UK business.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/70F6156C70/apply)

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