# Online Chat Support Agent

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-07-03

**Workplace:** remote

## Description

Remote Recruitment is hiring a **Online Chat Support Agent** for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

-   Handle multiple concurrent live chat conversations professionally
-   Resolve customer queries, complaints and technical issues efficiently
-   Escalate complex or unresolved issues to the appropriate teams
-   Log all customer interactions accurately in CRM or helpdesk system
-   Consistently achieve response time, resolution rate and CSAT targets
-   Contribute to knowledge base documentation and internal resources

Requirements

-   1+ year of live chat, customer service or support experience
-   Fast, accurate typing skills of at least 50 words per minute
-   Excellent written English with impeccable grammar and spelling
-   Calm under pressure and able to manage multiple conversations simultaneously
-   Reliable home office with fast stable internet connection

What We Offer

-   R25,000/month
-   100% remote, UK business hours
-   Career growth and professional development
-   Exposure to leading UK businesses and practices

_Remote Recruitment – connecting top South African talent with UK employers. Apply today._

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/74D72E2C25/apply)

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