# Customer Retention Specialist

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-06-16

**Workplace:** remote

## Description

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, working fully remotely from South Africa. Your job is to keep customers happy and loyal — reaching out before they think of leaving, understanding their concerns, and finding solutions that work for everyone. This suits someone who listens well and enjoys turning a wobble into a win.

### Key responsibilities

-   Contact customers who may be at risk of cancelling
-   Understand concerns and offer fair, helpful solutions
-   Highlight the value of products and services clearly
-   Track retention conversations and outcomes in the CRM
-   Gather feedback and share patterns with the team
-   Work towards agreed retention targets

### What you'll need

-   Experience with customer service, retention or account management
-   Confidence handling sensitive conversations calmly
-   Familiarity with using a CRM
-   Clear, warm spoken and written English
-   A reliable home internet connection and quiet workspace

### What's on offer

-   Salary of R16,000–R20,000 per month, paid in ZAR
-   A fully remote role — work from anywhere in South Africa
-   Standard hours of 09:00–17:00 UK time (11:00–19:00 SAST)
-   A friendly Remote Recruitment team behind you and a stable, long-term UK client

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/8F120B0E33/apply)

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