# Call Centre Agent

> Remote Recruitment · South Africa (Remote) · Full-time · Posted 2026-08-09

**Workplace:** remote

## Description

A hundred calls a day, and every single caller deserves your best one. That is the job - and the right person loves it.

Job Overview

Our UK-based client is hiring a full-time, remote Call Centre Agent based in South Africa. You will handle inbound and outbound calls for UK customers: queries, bookings, updates and follow-ups - delivered with pace, accuracy and warmth. This is a long-term role on UK business hours.

About Our Client

The client is a busy UK operation where the phones never stay quiet for long. They know South African agents are among the best in the world at this work - clear English, natural warmth and serious work ethic - which is exactly why they are hiring here.

Key Responsibilities

\- Answer inbound calls promptly with a professional, friendly manner

\- Handle bookings, queries, updates and confirmations accurately

\- Make outbound follow-up and courtesy calls to schedule

\- Log every call outcome cleanly in the system, first time

\- Resolve straightforward issues on the call; escalate the rest with clear notes

\- Meet call quality, handling time and customer satisfaction targets

\- Follow scripts and compliance requirements without sounding robotic

What You Will Be Doing Day-to-Day

Your shift runs on rhythm: headset on, queue live, one caller at a time getting your full attention. Between calls you wrap up notes fast and accurately, so the next agent - or tomorrow's you - has the full picture.

You will hit your numbers by being consistent, not rushed, and you will flag anything odd - a broken process, a recurring complaint - to the team leader who can fix it upstream.

This suits a South African professional with call centre experience who genuinely likes people, keeps energy up through a full shift, and takes quiet pride in clean stats.

If you are based in South Africa with clear spoken English and proven phone experience, this is a stable remote role with a UK employer that treats agents as professionals. Apply today.

## Requirements

\- 1+ years' call centre or high-volume phone experience

\- Clear, friendly spoken English with professional call control

\- Proven reliability: stable fibre internet, backup power for load shedding, and a quiet home office

\- Comfortable with tech tools: call systems or diallers, CRMs, and Google Workspace or Microsoft 365

\- Accurate, fast note-taking and after-call wrap-up

\- Consistent, punctual and dependable across full shifts

## Benefits

Full-time remote position working for a UK-based employer. Competitive salary paid in ZAR. Long-term stable role. Supportive team environment. Direct access to founder-led business.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/9FE8344330/apply)

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