# Operations & Customer Success Coordinator

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-06-23

**Workplace:** remote

## Description

Operations & Customer Success Coordinator  
Job Overview  
Our client, Clinos, is an innovative UK-based software company serving the chiropractic industry through a specialist compliance and practice management platform. As the business enters an exciting growth phase, they are looking for a highly organised and proactive Operations & Customer Success Coordinator to become the operational backbone of the company.  
This is a unique opportunity to join a growing startup where your work will directly impact business growth, customer satisfaction, and operational efficiency. You will work closely with the founders, helping streamline day-to-day operations, support clients, manage marketing activities, and ensure projects remain on track.  
The ideal candidate is a resourceful self-starter who thrives in a fast-paced environment, enjoys wearing multiple hats, and takes ownership of processes rather than simply following instructions.  
Responsibilities  
Administration & Operations  

-   Manage multiple company inboxes and ensure timely responses to client and internal communications.
-   Coordinate calendars, meetings, appointments, and scheduling activities.
-   Maintain project workflows and task management systems using Infinity or similar project management platforms.
-   Monitor business processes and identify opportunities for improved efficiency.
-   Act as the central point of coordination across the business, ensuring tasks and projects remain on track.
-   Escalate priority matters to the founders when required.

Customer Success & Support  

-   Support new client onboarding and setup processes.
-   Assist customers with platform navigation and basic technical troubleshooting.
-   Respond to customer enquiries professionally and efficiently.
-   Ensure a positive customer experience throughout the client lifecycle.
-   Coordinate follow-up communications and onboarding activities through Go High Level.

Marketing & Lead Generation  

-   Support outbound lead generation through email outreach and social media messaging.
-   Create and schedule engaging social media content to support brand awareness and credibility.
-   Assist with marketing campaigns using Go High Level.
-   Monitor campaign performance and maintain accurate records of outreach activities.
-   Help maintain consistency across marketing channels.

Project Coordination  

-   Track project progress and ensure deadlines are met.
-   Maintain transparency across ongoing initiatives and client activities.
-   Support implementation of new systems and processes as the business grows.
-   Assist with documentation, process creation, and operational improvements.

Qualifications & Experience  
Essential  

-   Minimum 3 years of experience in administration, customer service, operations, marketing coordination, or a similar multifaceted role.
-   Strong organisational and time management skills.
-   Experience managing multiple priorities in a fast-paced environment.
-   Excellent written and verbal English communication skills.
-   High level of initiative and problem-solving ability.
-   Comfortable working independently with minimal supervision.
-   Strong attention to detail and process orientation.
-   Experience using CRM systems, project management tools, or workflow platforms.

Desirable  

-   Experience with Go High Level or similar CRM/marketing automation platforms.
-   Experience with Infinity, Trello, Asana, ClickUp, or similar project management tools.
-   Previous startup or small business experience.
-   Experience with customer onboarding and software support.
-   Social media content creation experience.
-   Basic understanding of email marketing and lead generation activities.

Technical Requirements  

-   Reliable fibre internet connection.
-   Reliable laptop or desktop computer.
-   Dedicated home office environment suitable for professional remote work.
-   Ability to work predominantly within UK business hours.

What Success Looks Like  

-   Founders are freed from day-to-day administrative and operational tasks.
-   Customer enquiries and onboarding activities are managed efficiently.
-   Marketing and outreach activities run consistently.
-   Projects remain organised and on schedule.
-   Clients receive a professional and responsive experience.
-   Internal systems and processes continue to improve as the business scales.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/B42D13D475/apply)

---
Powered by [Workable](https://www.workable.com)