# Email Support Specialist

> Remote Recruitment · South Africa (Remote) · Full-time · Posted 2026-09-14

**Salary:** unknown currency 29,000–32,000

**Workplace:** remote

## Description

**Salary: R29 000 – R32 000 per month**

Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.

This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.

**Key responsibilities**

-   Answer customer emails clearly and accurately within agreed response times
-   Investigate issues and follow them through to resolution
-   Keep ticket records, tags and notes accurate
-   Escalate complex cases with a clear written summary
-   Spot recurring problems and flag them to the team
-   Contribute to help articles and saved reply templates

**What you'll need**

-   Experience in an email, ticket or written customer support role
-   Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
-   Excellent written English with a natural, professional tone
-   Comfortable working to response-time targets
-   A reliable fibre connection, a working laptop and a quiet place to work

**Nice to have**

-   Experience supporting a UK or international customer base
-   Familiarity with a knowledge base or help centre
-   Experience with live chat alongside email

**What's on offer**

-   100% remote — work from anywhere in South Africa
-   Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
-   Long-term placement with a stable UK employer
-   Ongoing support from the Remote Recruitment team throughout your placement

If this sounds like your kind of role, apply with your CV and we'll be in touch.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/BE1B39A428/apply)

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