# IT Support Engineer

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-06-16

**Workplace:** remote

## Description

Remote Recruitment is hiring an **IT Support Engineer** to provide second-line technical support to a UK-based business and its users. You'll work fully remotely, diagnosing and resolving hardware, software, and network issues with a focus on fast, professional service.

### Key Responsibilities

-   Provide second-line IT support via ticketing system, phone, and remote desktop tools
-   Diagnose and resolve hardware, software, and connectivity issues
-   Manage user accounts and permissions in Active Directory and Microsoft 365
-   Maintain and update IT documentation and asset registers
-   Escalate complex issues to senior engineers when appropriate

### What You'll Need

-   2+ years of IT support experience at 1st or 2nd line level
-   Solid knowledge of Windows environments and Microsoft 365
-   Familiarity with networking fundamentals (DNS, DHCP, VPN)
-   Strong communication skills and a customer-first attitude
-   Reliable fibre internet and a dedicated home workspace

### What's on Offer

-   **Salary: R26,000 per month**
-   Full-time, permanent remote position
-   Working hours: 09:00–17:00 UK time (11:00–19:00 SAST)
-   Equipment provided | 20 days paid leave

We welcome applications from all backgrounds. If you're a problem-solver who takes pride in great IT support, apply today.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/CD7559F943/apply)

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