# IT Helpdesk Agent

> Remote Recruitment · South Africa (Remote) · — · Posted 2026-06-25

**Workplace:** remote

## Description

**Role overview**

Remote Recruitment is hiring an IT Helpdesk Agent to support the staff of a UK-based employer as part of a fully remote team. You will be the first point of contact for technical issues, helping people get back to work quickly and calmly. This is a 100% remote role for South African talent, working UK business hours (09:00–17:00 UK time / 11:00–19:00 SAST).

**Key responsibilities**

-   Respond to first-line IT support requests by chat, email and phone
-   Troubleshoot common hardware, software and account issues
-   Log tickets and track them through to resolution
-   Guide users through fixes in clear, plain language
-   Escalate complex problems to senior engineers

**What you'll need**

-   Experience with IT support or helpdesk work
-   Familiarity with Windows, Microsoft 365 and ticketing tools
-   Patience and clear communication with non-technical users
-   Good written and spoken English
-   A quiet home workspace with reliable internet

**What's on offer**

A salary of R16,000–R20,000 per month, fully remote work, and a team that supports your development. Remote Recruitment helps skilled South Africans build long-term careers with UK employers from home.

## Apply

[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/DE8C16653C/apply)

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