# Customer Service Representative (Shopify & Social Media)

> Remote VA · Philippines (Remote) · — · Posted 2026-03-25

**Workplace:** remote

## Description

Are you a pro at multitasking with a knack for making customers feel heard? We’re looking for a dedicated **Customer Service Representative** to be the voice of our brand across our digital storefront and social channels.

If you’re tech-savvy, love solving puzzles (like "where is my package?"), and can switch between a professional email and a friendly Instagram DM without breaking a sweat, we want to meet you.

### **What You’ll Be Doing**

-   **Order Management:** Answering high-volume emails regarding order status, shipping updates, and general product inquiries.
-   **Real-Time Support:** Managing our **Shopify Chat** to assist customers while they shop, helping to convert browsers into buyers.
-   **Social Engagement:** Monitoring and responding to comments and direct messages on **Facebook and Instagram** with speed and personality.
-   **Problem Solving:** Resolving customer issues with empathy and efficiency to ensure a 5-star experience every time.

### **What We’re Looking For**

-   **Platform Proficiency:** Previous experience using **Shopify** is a major plus.
-   **Communication Skills:** Exceptional written English with the ability to adapt your tone (from formal email to casual social media).
-   **Tech Savvy:** Strong general computer skills and the ability to learn new software quickly.
-   **Detail Oriented:** You don't just skim; you read the details to get the order right the first time.
-   **Positive Vibes:** A patient, "can-do" attitude even when things get busy.

## Apply

[Apply at Remote VA](https://apply.workable.com/remote-va/j/11F25B8B58/apply)

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