# Customer Service Assistant (Shopify E-commerce)

> Remote VA · Philippines (Remote) · — · Posted 2025-04-03

**Workplace:** remote

## Description

### **About the Role:**

We are looking for a detail-oriented **Customer Service Assistant** to join our team. This role involves managing **order status updates, Shopify orders, vendor communication, invoice reconciliation, and purchase order tracking.** The ideal candidate should be highly organized, proactive, and experienced in handling customer service emails and vendor interactions.

### **Key Responsibilities:**

-   Process and update **Shopify orders**, ensuring accuracy and timely fulfillment.
-   Communicate with vendors to coordinate shipments, track orders, and resolve issues.
-   Manage customer inquiries via **email and other communication platforms**.
-   Reconcile invoices and track **purchase orders (POs)**.
-   Utilize **Excel, Shopify, VRP, Brightpearl, Slack, and Front App** to manage workflows.
-   Ensure seamless coordination between vendors, customers, and internal teams.

## Requirements

### **Requirements:**

-   Previous experience in **customer service, e-commerce, or order management**.
-   Proficiency in **Shopify**, with experience handling orders and vendor communication.
-   Strong skills in **Excel, VRP, Brightpearl, Slack, and Front App**.
-   Excellent communication skills, both written and verbal.
-   Ability to work independently in a **remote environment** and manage tasks efficiently.

## Benefits

### **What We Offer:**

-   **Remote work opportunity** with a flexible and collaborative team.
-   Competitive compensation based on experience.
-   A dynamic and fast-paced work environment.

## Apply

[Apply at Remote VA](https://apply.workable.com/remote-va/j/3F858379F4/apply)

---
Powered by [Workable](https://www.workable.com)