# Customer Service Representative

> Remote VA · Philippines (Remote) · Full-time · Posted 2026-04-29

**Workplace:** remote

## Description

We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a smooth and positive experience across multiple communication channels.

## Requirements

**Key Responsibilities:**

-   Respond promptly and professionally to customer emails regarding order status, product inquiries, and general concerns
-   Provide real-time assistance through Shopify live chat, delivering accurate and helpful solutions
-   Manage and respond to messages, comments, and inquiries on Facebook and Instagram
-   Maintain a high level of customer satisfaction through clear communication and problem-solving
-   Escalate complex issues when necessary and follow up to ensure resolution

**Requirements:**

-   Hands-on experience with Shopify, email support systems, and social media platforms (Facebook & Instagram)
-   Strong written English communication skills
-   Solid customer service mindset with the ability to handle inquiries efficiently and empathetically
-   Good organizational skills and attention to detail
-   Comfortable using computers and learning new tools quickly

**Work Schedule:**

-   Availability between **6:00 AM – 10:00 PM EST** (flexible scheduling within this window)

**Preferred Qualifications:**

-   Female candidate
-   Pet owner or someone who enjoys working with pet-related brands/products (a plus)

## Apply

[Apply at Remote VA](https://apply.workable.com/remote-va/j/4D458FCC09/apply)

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