# IT professional

> Remote VA · Philippines (Remote) · — · Posted 2026-05-25

**Workplace:** remote

## Description

We are seeking experienced remote IT professionals with strong troubleshooting skills and hands-on experience in Microsoft environments. Ideal candidates should be proficient in diagnosing hardware and software issues, supporting Windows systems, Microsoft 365, networking, and general IT infrastructure. Applicants must be detail-oriented, reliable, and capable of resolving technical issues efficiently in a remote support setting.  
  
Strong proficiency in the English language (written and verbal) is required to ensure clear communication with clients and team members.

## Requirements

IT Support Skills & Tools  
Overview  
Candidates applying for IT support roles should be familiar with the following tools,  
technologies, and troubleshooting practices commonly used in our environments.  
Operating Systems  
 Windows 10 and Windows 11 administration and troubleshooting  
 Basic Windows Server awareness  
 Windows user profiles and permissions  
 Device setup and configuration  
  
Microsoft Cloud & Identity  
 Microsoft 365 administration  
 Microsoft Entra ID (Azure AD)  
 Managing Entra / Azure joined devices  
 User account management and MFA  
 Basic familiarity with Microsoft Azure  
  
Windows Troubleshooting Tools  
 Command Prompt and basic command-line tools  
 PowerShell (basic use)  
 DISM  
 CHKDSK  
 SFC / System File Checker  
 Event Viewer  
 Reliability Monitor  
 Task Manager  
 Windows startup troubleshooting  
 Windows Update troubleshooting  
  
Networking  
 IP configuration and troubleshooting  
 DNS issues  
 Connectivity troubleshooting  
 VPN basics  
 Router and firewall basics  
  
Hardware Troubleshooting  
 Desktop and laptop diagnostics  
 BIOS / UEFI configuration  
 SSD / NVMe drive troubleshooting  
 Peripheral troubleshooting (monitors, keyboards, webcams, etc.)  
  
Printers & Network Devices  
 Local and network printer setup  
 Printer driver troubleshooting  
 Print spooler issues  
 Network device connectivity troubleshooting  
  
Software & Business Applications  
 Microsoft Outlook  
 Microsoft Office / Microsoft 365 apps  
 Excel and Word troubleshooting  
 Dropbox and OneDrive  
 Browser troubleshooting (Chrome / Edge)  
  
Security & Endpoint Awareness  
 Antivirus / endpoint protection basics  
 Malware troubleshooting  
 Phishing awareness and security best practices  
 Secure document environments  
  
Typical IT Support Tasks  
 Software installation  
 Driver installation and updates  
 Windows updates  
 File backup and restore  
 System diagnostics and troubleshooting Nice to Have  
 Experience with RMM tools  
 Backup solutions  
 PC hardware upgrades or custom builds

## Benefits

Work Remotely

## Apply

[Apply at Remote VA](https://apply.workable.com/remote-va/j/636DA0D905/apply)

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