# Customer Support Representative

> Remote VA · Philippines (Remote) · — · Posted 2025-11-12

**Workplace:** remote

## Description

### **Job Title: Customer Support Representative (Female)**

**Location:** Remote  
**Employment Type:** Full-Time

### **About the Role:**

We are seeking a **highly skilled and efficient Customer Support Representative (Female)** to join our growing team. This person will be responsible for handling customer communications through **email, live chat, and our customer service software**, ensuring every interaction reflects professionalism and excellent service.

### **Key Responsibilities:**

-   Manage customer communications through **email, live chat, and Gorgias** with accuracy and empathy.
-   Provide prompt, clear, and grammatically correct written responses to customer inquiries.
-   Use **Shopify** to check order statuses, process returns, and resolve issues efficiently.
-   Collaborate with internal teams through **Microsoft Teams** and **Outlook** to ensure smooth operations and customer satisfaction.
-   Maintain organized records and data using **MS Excel** and other **M365 tools**.
-   Follow directions closely while showing initiative and adaptability.
-   Multitask effectively in a fast-paced, online environment.
-   Learn new systems and processes quickly to continuously improve performance.

## Requirements

-   **Female candidate only**
-   Excellent **English communication skills** — both written and professional tone
-   Proven experience in **Customer Support or E-commerce** (Shopify, Gorgias experience preferred)
-   Strong attention to detail and ability to multitask under pressure
-   Fast learner, self-motivated, and highly organized
-   Proficient in **Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)**

## Apply

[Apply at Remote VA](https://apply.workable.com/remote-va/j/70D2B9E758/apply)

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