# Account Manager

> Remote VA · South Africa (Remote) · Full-time · Posted 2026-03-02

**Salary:** USD 1,000–1,120

**Workplace:** remote

## Description

The Account Manager will oversee **client accounts**, ensuring exceptional client satisfaction, seamless operations, and high-performing Virtual Assistants (VAs). This role serves as the primary bridge between clients and internal teams, ensuring deliverables are met, expectations are aligned, and issues are proactively resolved.

This is a high-responsibility role requiring strong leadership, organization, and client relationship skills.

### **Key Responsibilities**

### **Client Relationship Management**

-   Serve as the main point of contact for assigned client accounts
-   Conduct regular check-ins (weekly/bi-weekly/monthly depending on client tier)
-   Ensure client needs, KPIs, and expectations are clearly understood and documented
-   Proactively address concerns before they escalate
-   Maintain high retention and satisfaction rates
-   Identify upsell and expansion opportunities within accounts

### **Worker Oversight & Performance Management**

-   Monitor worker productivity, quality of work, and task completion
-   Ensure workers understand client expectations and KPIs
-   Conduct regular performance reviews and coaching sessions
-   Address attendance, quality, or behavioral concerns promptly
-   Coordinate with recruitment if replacements or additional hires are needed
-   Ensure proper onboarding and training alignment for new VAs
-   Track client concerns and ensure resolution

### **Worker Monitoring & Coordination**

-   Monitor daily attendance and task completion of VAs
-   Ensure workers follow client SOPs and instructions
-   Escalate performance or behavioral issues to the Account Manager
-   Assist in onboarding new workers by ensuring they receive proper documentation and training materials
-   Conduct basic quality checks on deliverables

### **KPIs for Success**

-   Timely response to client inquiries
-   Accurate tracking and documentation
-   worker attendance and task completion rates
-   Minimal escalations due to preventable issues
-   Client satisfaction feedback

## Requirements

### **Qualifications**

-   1–2 years experience in customer service, account support, or operations
-   Experience working with remote teams is a plus
-   Strong written and verbal English communication skills
-   Highly organized and detail-oriented
-   Able to multitask and manage multiple accounts
-   Proficient in Google Workspace and project management tools

### **Skills Required**

-   Communication & follow-up discipline
-   Organization & documentation
-   Basic performance monitoring
-   Problem identification & escalation
-   Time management

### **Work Setup**

-   Remote
-   Full-time
-   Must be available during client business hours (EST)

## Apply

[Apply at Remote VA](https://apply.workable.com/remote-va/j/8436D9FD6C/apply)

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