# E-Commerce Customer Support Specialist (Remote)

> Remote VA · Philippines (Remote) · — · Posted 2025-03-31

**Workplace:** remote

## Description

### **About the Role:**

We are looking for a **Professional E-Commerce Customer Support Specialist** to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a **polished and professional English accent**.

### **Key Responsibilities:**

-   Provide **exceptional customer support** via email and phone, ensuring a seamless customer experience.
-   Process **returns and refunds** efficiently using Refund Sniper.
-   Manage and resolve customer **order issues** with professionalism and urgency.
-   Handle **FedEx and other carrier claims**, ensuring accurate tracking and resolution.
-   Utilize **Zendesk, BigCommerce, SellerCloud, and ShipStation** to manage tickets and order processing.
-   Maintain detailed records of customer interactions and resolutions.

## Requirements

### **Requirements:**

-   **Previous experience** in e-commerce customer support, preferably in a remote setting.
-   Excellent **written and verbal communication skills** with a clear, **neutral or polished English accent**.
-   Proficiency in **Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper** is a plus.
-   Ability to **problem-solve** and handle customer concerns with patience and professionalism.
-   Strong attention to detail and ability to work **independently** in a remote environment.

## Benefits

### **Why Join Us?**

-   **Competitive salary** and performance-based incentives.
-   Opportunity to work remotely from anywhere.
-   A collaborative and supportive work environment.

## Apply

[Apply at Remote VA](https://apply.workable.com/remote-va/j/9C35291CF1/apply)

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