# IT Support Specialist

> Remote VA · Philippines (Remote) · — · Posted 2026-03-17

**Workplace:** remote

## Description

We are looking for a detail-oriented, technically-savvy **IT Support Specialist** to join our team. If you are a Windows power user who enjoys solving complex hardware and software puzzles—from BIOS configurations to Microsoft Entra ID management—we want to hear from you.

As our go-to technical expert, you will ensure our team stays connected, secure, and productive by managing our Microsoft Cloud environment and maintaining our fleet of Windows devices.

### **Key Responsibilities**

-   **System Administration:** Manage Windows 10/11 environments, user profiles, permissions, and device configurations.
-   **Cloud & Identity Management:** Administer **Microsoft 365** and **Microsoft Entra ID (Azure AD)**, including MFA setup and Azure-joined device management.
-   **Advanced Troubleshooting:** Use the Windows toolkit (**PowerShell, DISM, SFC, Event Viewer**) to diagnose and resolve OS and startup issues.
-   **Network Support:** Troubleshoot IP configurations, DNS, VPN connectivity, and basic router/firewall hurdles.
-   **Hardware & Peripherals:** Perform diagnostics on desktops/laptops (SSD/NVMe, BIOS/UEFI) and manage printer connectivity (spooler issues, driver setups).
-   **Software Excellence:** Support the full Microsoft 365 suite (Outlook, Excel, Word), Dropbox, OneDrive, and browser-based applications.
-   **Security First:** Maintain endpoint protection, conduct malware sweeps, and promote phishing awareness/security best practices.

### **Technical Requirements**

### **Operating Systems & Cloud**

-   Proficiency in **Windows 10/11** administration.
-   Familiarity with **Microsoft Entra ID (Azure AD)** and basic **Azure** environments.
-   Awareness of Windows Server environments.

### **Networking & Security**

-   Solid understanding of **TCP/IP, DNS, and VPN** protocols.
-   Knowledge of antivirus/endpoint protection and secure document environments.

### **Diagnostic Toolkit**

-   Experience using command-line tools: CHKDSK, SFC, DISM, and Task Manager.
-   Ability to interpret **Event Viewer** logs and **Reliability Monitor** data.

### **Qualifications & Experience**

-   **Experience:** 2+ years in a dedicated IT Support or Help Desk role.
-   **Communication:** Ability to explain technical concepts to non-technical users clearly.
-   **Problem Solving:** A methodical approach to system diagnostics and file recovery.
-   **Education:** CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications are a plus.

### **Bonus Points For:**

-   Experience with **RMM (Remote Monitoring & Management)** tools.
-   Knowledge of professional backup and disaster recovery solutions.
-   Hands-on experience with custom PC builds or hardware upgrades.

## Apply

[Apply at Remote VA](https://apply.workable.com/remote-va/j/CCDCACE371/apply)

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