# Customer Service Representative > Remote VA · Philippines (Remote) · — · Posted 2025-01-07 **Workplace:** remote ## Description Sunday to Thursday: 6:45 AM - 5:30 PM Friday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter) About Us: Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have excellent phone skills, solid computer abilities, and a passion for customer service, this role is perfect for you! Responsibilities: Handle incoming orders over the phone in a fast-paced environment. Assist customers with order inquiries, menu questions, and product recommendations. Process orders accurately using our custom POS system (training provided). Manage a basic online phone system for customer interactions. Maintain a positive, professional demeanor while interacting with customers to ensure excellent service. Ensure customer satisfaction by addressing concerns, issues, and order requests promptly and efficiently. ## Requirements Requirements: Excellent phone skills – you must be comfortable speaking with customers and handling a high volume of calls. Good computer skills – experience with basic POS systems is a plus (training will be provided). Strong communication skills – able to clearly convey information and assist customers effectively. Ability to multitask and stay organized in a busy environment. Reliable internet connection and quiet workspace for remote work. Previous customer service experience preferred but not required. ## Benefits Remote work – work from the comfort of your home. Training provided on our custom POS system and online phone system. If you are passionate about customer service and are looking for a remote opportunity to work with a dynamic team, apply today! ## Apply [Apply at Remote VA](https://apply.workable.com/remote-va/j/D6B10C2698/apply) --- Powered by [Workable](https://www.workable.com)