# Senior Customer Success Manager (North America)

> RemotePass · Canada (Remote) · — · Posted 2026-08-10

**Workplace:** remote

**Department:** Sales

## Description

We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.

We are backed by world class regional & international investors: 212VC, BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug & Play.

### **Overview**

As we expand into the US market, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting relationships with our US customers.

As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth.

### Responsibilities

-   **Seamless Onboarding:** Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
-   **Strategic Relationship Management:** Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
-   **Customer Advocacy:** Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
-   **Proactive Account Management:** Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
-   **Insight-Driven Feedback:** Collect and analyze customer feedback to provide actionable insights that shape product development.
-   **Retention and Growth Leadership:** Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
-   **Cross-department Collaboration:** Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
-   **Value Optimization:** Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

## Requirements

-   5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
-   Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.
-   Exceptional interpersonal and communication skills.
-   Proven ability to build strong customer relationships and drive customer satisfaction.
-   Analytical mindset with the ability to gather insights from data to make informed decisions.
-   Ability to manage multiple accounts and priorities in a fast-paced environment.
-   Comfortable working US Eastern Time (EST) hours, regardless of your physical location.
-   Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

## Benefits

-   Be part of a fast-growing global company revolutionizing remote work management.
-   Work in a collaborative and inclusive environment that values innovation and creativity.
-   Opportunities for professional growth and development.
-   Competitive, uncapped variable compensation tied directly to the accounts you grow.

## Apply

[Apply at RemotePass](https://apply.workable.com/remotepass/j/A0B96390C7/apply)

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