# Service Monitoring Engineer

> Renmoney · Lagos, Nigeria · Full-time · Posted 2026-01-26

**Workplace:** on_site

**Department:** IT

## Description

**Who We Are**

-   The Information Technology function is responsible for ensuring the availability, performance, and reliability of business-critical IT services.
-   We support core banking systems, digital channels, and supporting infrastructure to minimize service disruptions and customer impact while meeting agreed service levels.

**The Position**

-   The Service Monitoring Engineer is responsible for the real-time and proactive monitoring of business-critical IT services to ensure availability, performance, and reliability.
-   The role focuses on end-to-end service health rather than just infrastructure, ensuring that applications, integrations, and user-facing services operate within agreed SLAs.
-   Proactive monitoring of services across core banking systems, digital channels, and supporting infrastructure to prevent outages and minimize customer impact.

**What You’ll Do**

**Service & Application Monitoring & Availability**

-   Monitor availability and performance of core banking platforms, payment systems, digital channels including mobile and internet, and integration services.
-   Track service KPIs including uptime, transaction success rates, response times, and error rates.
-   Monitor end-to-end service health across applications, middleware, APIs, databases, and infrastructure layers.
-   Ensure critical business services meet availability and performance SLAs.
-   Detect, analyze, and respond to service degradation or outages in real time.

**Incident & Event Management**

-   Act as first-line responder for service-related alerts and incidents affecting customer and internal banking services.
-   Perform initial triage, impact assessment, and escalation to Tier 2 and Tier 3 teams.
-   Escalate incidents to Application Support, Network, Infrastructure, Security, and Vendors per defined SLAs.
-   Maintain accurate incident records and shift handover notes.

**Performance & Capacity Management**

-   Identify trends indicating performance degradation or capacity risks.
-   Track service KPIs such as response time, transaction success rate, error rate, and throughput.
-   Identify performance trends and early warning signs of capacity issues.
-   Support root cause analysis and problem management for recurring service issues.
-   Recommend improvements to monitoring thresholds and alerting rules.
-   Maintain detailed incident logs and shift handover reports.

**Monitoring Tools & Automation**

-   Configure and maintain monitoring tools and dashboards including Grafana, Prometheus, AWS CloudWatch, and AWS CloudTrail.
-   Improve alerting, dashboards, and automation to reduce noise, increase signal quality, and improve detection.
-   Support automation of monitoring, reporting, and incident workflows.

**Reporting & Governance**

-   Produce daily, weekly, and monthly service availability and performance reports for IT and business stakeholders.
-   Support ITIL-aligned processes including Incident, Problem, Change, and Service Level Management.
-   Ensure compliance with internal controls and regulatory requirements and adherence to audit, risk, and compliance standards.

**Collaboration**

-   Work closely with Application Support, Network, Infrastructure, Security, Engineering, and DevOps or SRE teams.
-   Participate in post-incident reviews and continuous improvement initiatives.

## Requirements

**What You Bring**

**Required Skills, Qualifications, and Experience**

-   Bachelor’s degree in computer science, IT, Engineering, or related field.
-   3 to 6 years’ experience in IT service operations, application monitoring, or NOC roles in a bank or financial services environment.
-   Strong understanding of core banking systems, digital banking platforms, and integration architectures.
-   Good experience with AWS cloud services.
-   Strong understanding of application architectures including web, API, microservices, IT infrastructure, and databases.
-   Experience with ITSM tools.
-   Familiarity with monitoring and observability tools including APM, log management, and synthetic monitoring.
-   Comfortable working in 24/7 shift environments.
-   Good awareness and understanding of the Financial Services Industry.

**Preferred Certifications**

-   ITIL Foundation or Managing Professional.
-   Relevant AWS Cloud Operations certifications.
-   AWS monitoring and operations certifications.
-   APM or monitoring tool certifications including Splunk, Dynatrace, or AppDynamics.

**Competencies**

-   Strong analytical and troubleshooting skills.
-   Excellent communication and documentation skills.
-   Business impact awareness.
-   Ability to work under pressure in real-time environments.
-   High attention to detail and accountability.

## Benefits

**What’s In It For You**

-   Work on mission-critical digital banking services that directly impact customers across Nigeria.
-   Hands-on exposure to modern cloud, monitoring, and observability tools in a fast-growing fintech environment.
-   Collaborate with high-performing technology, engineering, and operations teams.
-   Opportunity to deepen expertise in service reliability, incident management, and operational excellence.
-   Be part of a customer-focused organisation that values integrity, collaboration, and excellence.

## Apply

[Apply at Renmoney](https://apply.workable.com/renmoney/j/6DAF73647B/apply)

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