# Head of Product, Digital Collections

> Renmoney · Lagos, Nigeria (Hybrid) · Contract · Posted 2025-11-11

**Workplace:** hybrid

**Department:** Product Development

## Description

We’re looking for a **Head of Product (Digital Collection)** to shape and scale our digital collection ecosystem - from strategy and analytics to automation and technology. Your mission will be to build data-driven tools, optimize collection processes, and enhance recovery efficiency through smart products and innovation.

**Key Responsibilities:**

-   Develop, implement, evaluate, and continuously optimize collection strategies, tools, methods, and analytical models.
-   Define and manage key KPIs for the collection department to ensure sustainable portfolio growth and operational efficiency.
-   Identify growth opportunities, design and run pilot projects, test and implement new strategies.
-   Drive process automation across collection operations — manage, assess, and modernize technical systems, including telephony and robotic solutions.
-   Deploy and refine collection scoring models to improve segmentation and recovery outcomes.
-   Collaborate with external vendors and technology partners to identify, integrate, and implement innovative solutions.
-   Analyze key performance indicators for collection and pre-collection, monitor delinquency trends, and identify deviations and growth points.
-   Automate analytics and reporting, manage the KPI system, and oversee team performance evaluation and motivation within the collection department.

## Requirements

-   3+ years of experience in a similar leadership role within a bank, microfinance organization, or collection agency.
-   Proven experience in designing, launching, and optimizing business processes in the debt collection domain.
-   Experience implementing and maintaining automated collection systems (including configuration of robotic tools and telephony).
-   Strong technical acumen: understanding of APIs, system integrations, backlog management, and task prioritization.
-   Solid SQL knowledge and ability to work with databases to analyze and optimize collection strategies.
-   Data-driven and systematic approach to collection management — capable of translating ideas into measurable results and vice versa.

## Benefits

-   **Opportunity:** The opportunity to work in an innovative fintech company with a global reach
-   **Benefits:** Competitive salary, paid vacations and additional day-offs
-   **Growth Potential:** Accelerating your product leadership career in a high-growth, innovation-driven fintech.
-   **Purpose:** Build tools that empower thousands of clients to thrive and suceed.

## Apply

[Apply at Renmoney](https://apply.workable.com/renmoney/j/7B9E755534/apply)

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