# Patient Services Representative

> Reno Orthopedic Center · Carson City, United States · Full-time · Posted 2026-08-25

**Workplace:** on_site

**Department:** Clinical Support

## Description

Reno Orthopedic Center wants you to join the team as a **Patient Services Rep**! We are seeking an enthusiastic and dedicated team member to greet and check-in patients at our **Carson City ROC Clinic**.

**Who are we?**

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

-   We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
-   We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
-   Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
-   Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
-   We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community.
-   Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

**What sets us apart?**

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

**What would you do in this role?**

-   Check-in/check-out patients, and schedule follow-up appointments;
-   Accurately enter patient demographic information in patients’ electronic medical records;
-   Scan photo ID’s and insurance cards and verify insurances;
-   Collect applicable co-pays and ensure billing information is updated;
-   Balance money drawers at end of day;
-   Maintain calm and efficient patient flow through the clinics.

## Requirements

Certifications/Educations_:_

-   High School Diploma

Knowledge of_:_

-   Customer service principles and practices

Experience:

-   Using computer systems and applications, including entering data and typing

**Preferred Qualifications - How can you set yourself apart from other applicants?**

-   One year of experience performing reception duties.

## Benefits

At **Reno Orthopedic Center (ROC)**, we believe that exceptional patient care starts with taking care of our people. We prioritize **work-life balance** by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

**Why chose ROC? Full time benefits include:**

-   Medical, dental, vision insurance
-   Discounted orthopedic care at ROC
-   Paid time off and holiday pay
-   Extended sick leave
-   401(k) plan contributions with no match required
-   EAP, disability and life insurance
-   Health and fitness program
-   Employee events
-   Coffee shop onsite (main location)

_Dependent on Position:_

-   _Continuing education funds / certification reimbursement_
-   _Relocation assistance (for eligible roles)_
-   _Productivity bonuses or incentive compensation (for eligible roles)_
-   _Student loan repayment (for eligible roles)_

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at **Reno Orthopedic Center**.

## Apply

[Apply at Reno Orthopedic Center](https://apply.workable.com/reno-orthopedic-center/j/E5C0E4CC3B/apply)

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