# Quality Assurance Expert : Pietermaritzburg KZN

> Rentokil Initial · Pietermaritzburg, South Africa · — · Posted 2026-09-21

**Workplace:** on_site

**Department:** ROW

## Description

To provide effective Quality Assurance Control and Supervision, and to ensure compliance of divisional quality standards within the business unit. Furthermore ensuring full compliance with service/company procedures. Special focus in assuring quality service to all customers and full compliance to Global Pest Control and Fumigation Standards.

## Requirements

**KEY WORK OUTPUTS & ACCOUNTABILITIES**

-   Conduct regular infield reviews/ assessments with service technicians to monitor abilities.
-   Continued communication and interaction with external clients.
-   H&S Branch Audits – Pest Control.
-   New Product trials.
-   Internal Training and Customer Education.
-   Ensuring quality Rentokil Services and Installations through QA Checks = 10 Calls per week (All new installations and upgrades, Existing Clients, Top Tier, High Risk)
-   Assist in basic installations from time to time.
-   Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations.
-   Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date.
-   Follow up on actions and recommendations to ensure compliance between Rentokil and Customer.
-   Compile and communicate Monthly QA reports.
-   Ensure all H&S Practices are in place for PPE/PPC and report on non-compliance.
-   Ensure the correct use of company Approved Product List (APL) and report on non-compliance.

**SKILLS & COMPETENCIES**

-   Self-starter takes initiative
-   Excellent communication skills
-   Good planning, time management and organizational skills
-   Good facilitation skills to drive long term development and capability 
-   Has ambition, perseverance is disciplined and goal focussed 
-   Good problem solving skills 
-   Good analytical skills with the ability to make business appropriate recommendations 
-   Collaborates well with others, building relationships to achieve team objectives 
-   Excellent time management
-   Establish and maintain effective communication with the service department, and offer quality support to staff and clients alike

**QUALIFICATIONS & EXPERIENCE**

-   Matric
-   Full NCPC 
-   Registered Pest Control Operator with P-Number
-   Must have FUMIGATION qualification in Silos,Stacks,Containers,ISPM15
-   Experience with Phosphine and Methyl Bromide Gas 
-   Above average Pest Control Product knowledge and Technical Skills.
-   Computer Literate MS Office, Google
-   Facilitator qualification would be advantages 
-   Competencies in line with WL2 requirement

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/15CDA87054/apply)

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