# Branch Support - Aluva

> Rentokil Initial · Aluva, India · Full-time · Posted 2025-09-05

**Workplace:** on_site

**Department:** Administration

## Description

**About Rentokil PCI**

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

**For more details:** [https://www.rentokil-pestcontrolindia.com](https://www.rentokil-pestcontrolindia.com/)

## Requirements

**About the Role:**

-   The Jr. Executive/Executive/Sr. Executive/Assistant Manager is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
-   The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. 

**Job Responsibilities:**

-   Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
-   Manage emails received on the central email ID, including directing, assigning, and responding to queries
-   Assign iCABS tickets and coordinate with relevant employees for timely status updates
-   Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
-   Raise CR (Change Request) tickets for price decreases
-   Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
-   Raise termination requests through the portal as needed
-   Maintain SHE-related documentation, including fumigation certifications and register updates
-   Oversee license renewals, ensure compliance, and coordinate for audit readiness
-   Prepare incentive calculations for timely submission
-   Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
-   Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
-   Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
-   Raise credit note requests in the system as applicable
-   Oversee petty cash portal operations and liaise with local banks for related activities.

-   Maintain conveyance records for technicians
-   Upload service dockets for key accounts
-   Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

**Key Result Areas:**

-   Timely and error-free handling of operational tasks
-   Accurate documentation and compliance tracking
-   Effective coordination across teams and platforms 
-   On-time submission of reports and invoices
-   Proactive support in audits, SHE, and regulatory requirements

**Competencies (Skills essential to the role):**

-   Effective communication skills (Written and Verbal)
-   Accuracy in documentation and data entry
-   Multi-Tasking
-   Time Management

**Educational Qualification / Other Requirement:**

-   Any Graduation degree
-   1-4 years of experience (based on the designation) required in Back Office Administration 
-   Preferably from MNC
-   Proficient in MS-Office/G-Suite 

**Role Type / Key working relationships:**

-   Individual contributor role
-   External- Customers and customer representatives
-   Internal - Sales, Operations, Business support functions

## Benefits

**What can you expect from RPCI?**

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

-   Safety
-   Integrity
-   Innovation
-   Learning & Development
-   Open & Transparent
-   Performance Orientation
-   Benefits

**DEI statement:** At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/5D61A85017/apply)

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