# Field Operations Executive - Noida > Rentokil Initial · Noida, India · Full-time · Posted 2026-05-10 **Salary:** Up to INR 350,000 **Workplace:** on_site **Department:** Operations / Technical Services ## Description Designation - Field Operations Executive Location - Noida Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Experience - 0 - 3 Years About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: [https://www.rentokil-pestcontrolindia.com](https://www.rentokil-pestcontrolindia.com) [About the Role:](https://www.rentokil-pestcontrolindia.com) [● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service](https://www.rentokil-pestcontrolindia.com) [quality, technician capability, material readiness, and compliance through hands-on](https://www.rentokil-pestcontrolindia.com) [supervision, audits, and performance monitoring across assigned service areas.](https://www.rentokil-pestcontrolindia.com) [● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as](https://www.rentokil-pestcontrolindia.com) [part of a multi-functional team, and this involves collaboration with the internal team and](https://www.rentokil-pestcontrolindia.com) [external stakeholders.](https://www.rentokil-pestcontrolindia.com) [Job Responsibilities:](https://www.rentokil-pestcontrolindia.com) [A. Core Operations](https://www.rentokil-pestcontrolindia.com) [● Ensure availability of trained & certified technicians as per guidelines.](https://www.rentokil-pestcontrolindia.com) [● Coach technicians to improve service quality, retention, and SOP compliance.](https://www.rentokil-pestcontrolindia.com) [● Conduct daily stand-up meetings; communicate safety & job-specific instructions.](https://www.rentokil-pestcontrolindia.com) [● Ensure availability of tools, materials, and proper stock management as per SOP.](https://www.rentokil-pestcontrolindia.com) [● Monitor SCP usage, troubleshoot issues, and provide refresher training.](https://www.rentokil-pestcontrolindia.com) [● Ensure Partner Kit & on-site documentation are contractually compliant.](https://www.rentokil-pestcontrolindia.com) [● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based](https://www.rentokil-pestcontrolindia.com) [on the target](https://www.rentokil-pestcontrolindia.com) [● Maintain grooming standards and service quality of assigned technicians.](https://www.rentokil-pestcontrolindia.com) [● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.](https://www.rentokil-pestcontrolindia.com) [● Approve technician conveyance; ensure STT and route plan adherence.](https://www.rentokil-pestcontrolindia.com) [● Ensure RPCI SOPs are complied with and any deviations that are necessary should](https://www.rentokil-pestcontrolindia.com) [be adequately approved in advance.](https://www.rentokil-pestcontrolindia.com) [](https://www.rentokil-pestcontrolindia.com) [B. Advanced Operations](https://www.rentokil-pestcontrolindia.com) [● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).](https://www.rentokil-pestcontrolindia.com) [● Execute 1 TPA + 1 development plan annually per technician.](https://www.rentokil-pestcontrolindia.com) [● Analyse & resolve service delivery issues; ensure timely complaint resolution with](https://www.rentokil-pestcontrolindia.com) [root cause closure.](https://www.rentokil-pestcontrolindia.com) [● Monitor technician-wise CO trends; skill-up underperformers.](https://www.rentokil-pestcontrolindia.com) [](https://www.rentokil-pestcontrolindia.com) [● Ensure audit non-conformity closures (internal/external).](https://www.rentokil-pestcontrolindia.com) [● Track material usage vs. SRF/SOW; highlight deviations.](https://www.rentokil-pestcontrolindia.com) [● Maintain stock levels aligned with APL and reduce near-expiry wastage.](https://www.rentokil-pestcontrolindia.com) [● Drive service & product leads through coaching and on-the-job support.](https://www.rentokil-pestcontrolindia.com) [● Monitor service productivity, efficiency, and input costs across sites.](https://www.rentokil-pestcontrolindia.com) [● Support grievance handling, leave planning, and team discipline.](https://www.rentokil-pestcontrolindia.com) [](https://www.rentokil-pestcontrolindia.com) [Key Result Areas:](https://www.rentokil-pestcontrolindia.com) [● 100% completion of PMI 'Pest Audit'](https://www.rentokil-pestcontrolindia.com) [● Material Consumption](https://www.rentokil-pestcontrolindia.com) [● TPA and Development Plan](https://www.rentokil-pestcontrolindia.com) [● Technician Capability Development](https://www.rentokil-pestcontrolindia.com) [● Complaint Resolution & Root Cause Analysis](https://www.rentokil-pestcontrolindia.com) [● Customer Visit & Audit Coverage](https://www.rentokil-pestcontrolindia.com) [Competencies (Skills essential to the role):](https://www.rentokil-pestcontrolindia.com) [● Strong interpersonal skills](https://www.rentokil-pestcontrolindia.com) [● Analytical and problem-solving ability](https://www.rentokil-pestcontrolindia.com) [● Effective communication skills](https://www.rentokil-pestcontrolindia.com) [● Proactive planning and organising](https://www.rentokil-pestcontrolindia.com) [● Technical knowledge of pests, service processes, chemicals, and equipment](https://www.rentokil-pestcontrolindia.com) [Educational Qualification / Other Requirement:](https://www.rentokil-pestcontrolindia.com) [● Minimum B.Sc. in Chemistry, Zoology, or Agriculture](https://www.rentokil-pestcontrolindia.com) [● Prior experience in pest management or service operations is preferred](https://www.rentokil-pestcontrolindia.com) [● Proficient MS-Office / G-Suite](https://www.rentokil-pestcontrolindia.com) [Role Type / Key working relationships:](https://www.rentokil-pestcontrolindia.com) [● Individual Contributor](https://www.rentokil-pestcontrolindia.com) [● External team- Customers and Customer representative](https://www.rentokil-pestcontrolindia.com) [● Internal team- ABM/BM, Operations & Sales Colleagues, Planners](https://www.rentokil-pestcontrolindia.com) Interested candidates can share resume on alfeeya.siddiqui@rentokil-pci.com 9322881417 [](https://www.rentokil-pestcontrolindia.com) ## Requirements **Do you have what it takes? If you want to be considered for this role you will need:** Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. ## Benefits . ## Apply [Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/6AE49BACFF/apply) --- Powered by [Workable](https://www.workable.com)