# Senior Marketing & Customer Experience Executive - Hong Kong & Macau

> Rentokil Initial · Hong Kong, Hong Kong · Full-time · Posted 2026-05-05

**Salary:** unknown currency 325,000–377,000

**Workplace:** on_site

**Department:** ASIA & MENAT

## Description

**Key Responsibilities**

**Marketing Focus:**

-   Plan and develop local marketing campaigns encompassing social media, digital marketing, product launches, and customer events.
-   Liaise with Global and Regional Brand & Marketing teams to align local initiatives and meet key marketing KPIs.
-   Drive digital marketing campaigns across platforms including Facebook, LinkedIn, YouTube, SEM, and e-newsletters.
-   Manage and update company digital platforms, design marketing communications materials, and assist in the implementation of Hubspot.
-   Help develop comprehensive retention strategies by building communication touchpoints across multiple channels.
-   Coordinate with internal functions and external vendors to successfully execute campaigns and events.
-   Prepare detailed marketing tracking reports on market trends, sales, customer value growth, and loyalty to drive continuous improvement.

**Customer Experience Focus:**

-   Ensure the effective implementation of customer relations structures and procedures.
-   Execute and evaluate customer satisfaction programs (CVC) to boost client retention and gain customer confidence.
-   Analyze survey results and highlight key trends, patterns, and areas for development to the broader business.
-   Collaborate with cross-functional stakeholders to address gaps and ideate multi-faceted solutions.
-   Develop sales process mapping to help teams understand current workflows and identify areas for improvement.
-   Partner with IT teams to identify opportunities to automate processes and reduce manual efforts.

## Requirements

-   A degree holder in Marketing or a related discipline, ideally with 5 years or more of marketing experience.
-   Highly social media literate with strong knowledge of SEM, CRM, Google Analytics, Google Ads, Illustrator, Canva, and Photoshop.
-   Hands-on experience with paid acquisition channels, such as Google Ads, Meta Ads etc.
-   Detail-oriented and organized, with the ability to handle multiple priorities, meet strict deadlines, and able to work under pressure.
-   Strong commercial sense combined with marketing expertise, and a great team player with excellent coordination and communication skills
-   Excellent command of both written and spoken English and Chinese (Cantonese and Mandarin).
-   Candidate with more experience will be considered as Assistant Marketing Manager

## Benefits

**Are you interested? Here's what you can expect when you join us**

-   Competitive salary package
-   13-month salary
-   Dental insurance
-   Annual medical check up
-   5-day work week
-   Paid Public Holiday
-   Annual Leave
-   Marital leave
-   Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
-   Offer learning & development and Training program
-   Excellent promotion opportunities
-   Excellent company culture
-   Staff recognition awards

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/8F60BB085A/apply)

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