# Service Controller (Colombo)

> Rentokil Initial · Peliyagoda, Sri Lanka · Full-time · Posted 2026-07-06

**Workplace:** on_site

**Department:** ASIA & MENAT

## Description

-   Plan, schedule, and coordinate daily service activities for technicians and field staff.
-   Allocate service requests efficiently based on priority, location, and resource availability.
-   Monitor service schedules and ensure timely completion of assigned jobs.
-   Coordinate with customers to confirm appointments and service requirements.
-   Maintain accurate service records, work orders, and scheduling reports.
-   Liaise with internal departments to ensure availability of parts, equipment, and resources.
-   Follow up on pending service requests and customer inquiries.
-   Track technician productivity and service performance metrics.
-   Assist in resolving scheduling conflicts and operational issues.

Ensure compliance with company service standards and customer service expectations.

## Requirements

-   G.C.E. Advanced Level (A/L) qualification in any stream.
-   Diploma or professional qualification in Business Administration, Operations Management, Logistics, Engineering, or a related field will be an added advantage.
-   Strong communication, organizational, and planning skills.
-   Ability to work under pressure and manage multiple tasks simultaneously.

## Benefits

-   Opportunities for learning, development, and career progression
-   A supportive and inclusive work environment
-   Exposure to an internationally recognized organization
-   Employee recognition and engagement programs
-   Stability and long-term career opportunities

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/9BE6841431/apply)

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