# Field Service Manager - Operations Department

> Rentokil Initial · hong kong, Hong Kong · Full-time · Posted 2026-08-21

**Salary:** unknown currency 351,000–416,000

**Workplace:** on_site

**Department:** Operations / Technical Services

## Description

Responsibilities:

-   Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency.
-   Support expense management to ensure profitability in accordance with financial objectives.
-   Handle customer inquiries, requests, and complaints professionally.
-   Establish and maintain strong relationships with customers through regular visits.
-   Monitor and report on KPIs to assess operational efficiency.
-   Coach, motivate, and develop team members to encourage collaboration and recognize strong performance.
-   Oversee manpower scheduling to ensure high-quality service delivery.
-   Collaborate with other departments to ensure seamless operational integration and effective problem resolution.

## Requirements

-   Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry.
-   Minimum 3 years of hands-on operations experience is required.

-   Strong time management and prioritization skills in a fast-paced environment.
-   Excellent problem-solving and communication skills with the ability to work independently.
-   Self-motivated, detail-oriented, and well-organized.
-   Proven leadership skills and team management experience.
-   Proficiency in spoken and written English and Chinese.
-   Proficient in MS Office (Word, Excel, and PowerPoint).

## Benefits

**Are you interested? Here's what you can expect when you join us:**

-   Competitive salary package and 13-month salary.
-   5-6 day work week with flexible working hours.
-   Paid public holidays, annual leave, and marital leave.
-   Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
-   Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
-   Offer learning & development and Training program.
-   Excellent promotion opportunities and company culture.
-   Excellent company culture.
-   Staff recognition awards.

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/BFC33FCD19/apply)

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