# Customer Development Executive - Bangalore Central

> Rentokil Initial · Bengaluru, India · Full-time · Posted 2026-07-08

**Workplace:** on_site

**Department:** Customer Service

## Description

**About Rentokil PCI**

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: [https://www.rentokil-pestcontrolindia.com](https://www.rentokil-pestcontrolindia.com)

**About the Role:**

● Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.

● The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

**Job Responsibilities:**

● Focus on client retention, renewals & price increase & up-selling

● Compliant Management - To identify & resolve customer complaints within the specific timelines

● Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts

● To provide recommendations & suggestions to the branch for the improvement

● Conduct regular reviews & terminate the non-revival accounts

● SPOC for Branch Renewals

● Total concentration on Renewal business only

● Sole Responsible

● On-time CCM/SQS/SQA

● Timely Terminations

● Coordination between Customers & Operations

● Increase in Branch New Sales as Branch CSEs can focus only on New sales

● Reduction in Outstanding

● Lead Generation

**Key Result Areas:**

● Advance renewal follow-up and objection handling (with operational support).

● Send renewal letters with PI and perform regular updates in the renewal portal.

● Enter OCC data, ensure timely terminations, and follow up on outstanding items.

● Focus on productivity and renewal percentage improvement through effective customer

reviews.

● Ensure comprehensive process implementation and renewal portal usage.

● Aim for increased branch new sales.

**Competencies (Skills essential to the role):**

● Clear communication skills.

● Attentiveness.

● Ability to use positive language.

● Time management skills

● Data Analysis

## Requirements

**Educational Qualification / Other Requirement:**

● Any Bachelor’s degree

**Role Type / Key working relationships:**

● Individual Contributor

● Internal team

● External stakeholders

## Benefits

**What can you expect from RPCI?**

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/C0A08F1497/apply)

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