# Call Center Agent

> Rentokil Initial · Riyadh, Saudi Arabia · Part-time · Posted 2026-07-16

**Workplace:** on_site

**Department:** Customer Service

## Description

Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused **Part-Time Call Center Agents** to join our team. This position is for **Saudi Nationals Only.**

The successful candidate will be responsible for handling customer inquiries received through **t**elephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.

**Working Hours:** 4 hours per day, 6 days per week (split shifts)

**Work Model:** Hybrid (office and remote)

He/she will be responsible of the following:

-   Receive and manage customer inquiries across all communication channels.
-   Log all customer inquiries and prospects into the ICABS system.
-   Allocate prospects to the assigned Sales Consultant in each branch.
-   Notify the assigned consultant immediately via email and WhatsApp.
-   Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
-   Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
-   Maintain accurate records and ensure excellent customer service at all times.

## Requirements

-   **Saudi National only.**
-   Fluent in **Arabic and English** (spoken and written).
-   Strong communication and customer service skills.
-   Good computer skills and attention to detail.
-   Ability to multitask and work in a fast-paced environment.
-   University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/D92BEF5A52/apply)

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