# Service Coordinator

> Rentokil Initial · Sydney, Australia · Full-time · Posted 2026-10-12

**Workplace:** on_site

**Department:** Administration

## Description

Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Lidcombe, Sydney on a full-time basis.

_**At Rentokil Initial, we are proud to be the global expert in pest control, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.**_  

**The core responsibilities in this role include:**

-   Organising and scheduling regular field service activities for the Pest Control team
-   Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
-   Organise installations and jobs for completion within divisional time frames and expectations
-   Respond to customer enquiries/complaints on service and, where required, arrange necessary non-routine service calls
-   Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
-   Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
-   Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention
-   Maintain reporting spreadsheets within timeframes

**The ideal candidate will have:**

-   Excellent phone etiquette
-   Strong written and verbal communication skills
-   Strong computer skills
-   Ability to give clear instructions
-   Strong collaboration skills
-   Strong time management skills
-   Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If the idea of working in a highly collaborative, friendly, yet busy and hardworking team organisation that is on a growth trajectory sounds like you, please get in touch!

**Employees Testimonial:**

_"The team culture is inclusive, family-oriented and feels like a small business even though it is global"_

Lisa Craker

_“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”_

Matt Jones

_“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”_

Renay Fagan

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/DA652D4057/apply)

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