# Sales Support Administrator

> Rentokil Initial · Aranguez, Trinidad and Tobago · Full-time · Posted 2026-07-30

**Workplace:** on_site

**Department:** Sales / Business Development

## Description

**JOB SUMMARY** 

The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field-based sales colleagues and selling over the telephone where appropriate, along with servicing a set amount of existing clientele telephonically, thereby ensuring an excellent sales experience for all existing and potential customers.

**KEY RESPONSIBILITIES**   

-   Builds and maintains customer relationships, ensuring expectations are met.
-   Identifies customer needs and demonstrates product benefits.
-   Coordinates sales team activities, manages schedules, and communicates important information.
-   Handles customer complaints and provides after-sales support.
-   Answers sales calls and follows up as needed.
-   Contacts customers to address queries and gather missing information.
-   Follows up on outstanding quotes and schedules appointments for the sales team.
-   Manages Tender/RFQ documentation, ensuring timely and accurate submissions.
-   Prepares quotations and contracts as needed.
-   Supports marketing initiatives and coordinates customer outreach through social media.
-   Engages in cold calling and customer follow-ups.
-   Compiles competitive analysis data continuously.
-   Creates reports using SOLO and iCABS as required.
-   Stays informed about business financials and competitor products/services.
-   Identifies sales opportunities and collaborates with sales staff accordingly.
-   Utilizes sales tools to manage customer information and pipeline.
-   Attends meetings and submits accurate sales activity reports timely.
-   Enhances field sales productivity by qualifying leads and managing schedules.
-   Identifies potential customers for sales appointments.
-   Maintains updated sales data and records.
-   Exhibits ethical sales practices, respecting diversity.
-   Assists with other administrative tasks in the sales department as needed..

## Requirements

**Qualifications**

-   An associate’s or bachelor's degree in business administration, business management, or a related field preferred.
-   2 - 3 years experience in sales support administration, or similar.
-   Experience with sales industry software and client relationship management (CRM) systems, or similar.
-   In-depth knowledge of administrative recordkeeping practices.
-   Familiarity with sales contracts and agreements.
-   Working knowledge of managing budgets and keeping track of sales commissions.
-   Proficiency in word processing and spreadsheet software.
-   Excellent written and verbal communication skills, as well as customer service skills.
-   Exceptional interpersonal skills and a proactive approach toward problem-solving.

**Key Competencies**

-   **Deliver Results:** Achieve goals with organization and perseverance for exceptional customer service.
-   **Act Commercially:** Analyze information for informed business and customer decisions.
-   **Time Management:** Work independently, meet deadlines, and prioritize tasks effectively.
-   **Manage Self:** Stay calm and optimistic amid constant demands.
-   **Works with Others:** Build relationships and collaborate to fulfill our mission.
-   **A Will to Learn:** Engage in continuous learning and skill development for results.

## Benefits

-   Pension Plan
-   Paid Time Off
-   Private Health Insurance
-   Training & Development

## Apply

[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/DFFCAA51A0/apply)

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