# General Manager

> Retirement Villages Group · Berkhamsted, United Kingdom · Full-time · Posted 2026-05-26

**Workplace:** on_site

**Department:** London - Operations

## Description

Castle Village is a beautiful independent retirement village nestled in mature woodland on the outskirts of Berkhamsted town centre. With stunning gardens, a mix of spacious apartments and charming cottages, and a Grade II listed clubhouse featuring a restaurant, bar, library, meeting rooms, and sports courts, Castle Village offers an exceptional environment for residents to live their best lives.

Due to an internal promotion, we are seeking a General Manager to lead day-to-day operations and ensure a best-in-class experience for our residents and visitors.

**Key Responsibilities:**

-   **Operational Leadership:** Develop and implement the Asset Business Plan and operational delivery plans for the village, ensuring alignment with RVG’s overall strategy.
-   **Financial Management:** Manage the village profit and loss account, including budgets, revenue streams, and operational costs, ensuring financial health and sustainability.
-   **Resident Experience:** Lead hospitality and wellbeing programs, delivering outstanding experiences for residents and fostering engagement, independence, and community spirit.
-   **Team Leadership:** Build, inspire, and develop a high-performing team; set individual and team performance targets, provide coaching, and implement succession plans for key roles.
-   **Stakeholder Engagement:** Build strong relationships with residents, families, colleagues, care providers, and the wider community, responding to needs and ensuring excellent communication.
-   **Facilities & Property Management:** Oversee property and maintenance plans, ensuring the village remains safe, compliant, and a high-quality environment for residents.
-   **Continuous Improvement:** Identify opportunities for operational efficiency and service excellence, applying best practices and innovation to improve resident and business outcomes.
-   **Project Management:** Lead village development projects, including refurbishments or new-build programs, ensuring minimal disruption and keeping residents informed.
-   **Safety & Compliance:** Maintain a safety-first culture, ensuring regulatory compliance and emergency preparedness across all areas of the village.

**What We’re Looking For:**

-   3–6 years’ general management experience with proven operational leadership.
-   Strong financial acumen and experience managing P&Ls.
-   Passion for delivering exceptional customer and resident experiences.
-   Ability to inspire, develop, and lead a team in a collaborative environment.
-   Strategic thinker with the ability to translate long-term vision into actionable plans.

Join Castle Village and help create a community where residents thrive, teams succeed, and every day offers new opportunities.

## Apply

[Apply at Retirement Villages Group](https://apply.workable.com/retirement-villages-group/j/2C6B447D16/apply)

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