# Sales Administrator

> Retirement Villages Group · West Byfleet, United Kingdom · Full-time · Posted 2026-05-06

**Workplace:** on_site

**Department:** London - Sales

## Description

We are looking for a highly organised and proactive Sales Administrator to support our Regional Sales team. This role is central to delivering a seamless sales journey, providing comprehensive administrative support across new and pre-owned properties.

You will work closely with the Regional Sales Manager, Sales Consultants, and wider teams to ensure all sales processes run efficiently, accurately, and in line with compliance requirements - while delivering an exceptional experience for our customers.

**Key Responsibilities**

_Sales Administration_

-   Support the delivery of regional sales strategies through high-quality administration
-   Coordinate marketing information for vacant properties, ensuring all materials are accurate and up to date
-   Manage and distribute sales enquiries to relevant colleagues
-   Prepare and send compliant brochure packs to prospective customers
-   Maintain accurate and up-to-date data on CRM systems, including property details, pricing, and key documentation
-   Produce property listings, key facts, and marketing materials (including liaising for EPCs, photography, and floorplans)
-   Ensure all property information is current across websites, portals, and marketing channels
-   Manage sales documentation including valuation letters, instructions to market, AML checks, offer letters, and memorandums of sale
-   Support buy-back processes and liaise with solicitors where required
-   Update internal systems following property completions
-   Assist with open day preparation and marketing activities
-   Act as a key point of contact for sales enquiries when Sales Consultants are unavailable
-   Provide administrative support to external estate agents

_Team & Collaboration_

-   Work collaboratively across teams to improve processes and enhance customer experience
-   Build strong relationships internally and externally, acting as a customer champion
-   Maintain knowledge of company policies, procedures, and relevant regulations
-   Contribute to a positive, inclusive, and high-performing team environment

**About You**

-   Strong administrative and organisational skills with excellent attention to detail
-   Confident using Microsoft Office and CRM systems
-   Excellent written and verbal communication skills
-   Proactive, self-motivated, and able to manage multiple priorities effectively
-   Strong interpersonal skills with the ability to work with diverse stakeholders
-   A collaborative team player with a customer-focused mindset
-   Empathetic and understanding, particularly towards later-life customers

**Experience**

-   Previous experience in an administrative role is essential
-   Experience within property, real estate, or retirement living sectors is highly desirable

**Our Values**  
We live by our values every day:

-   **Age Well** – Supporting people to live well at every stage of life
-   **Community** – Building strong, connected communities
-   **Keep Improving** – Always striving to do better
-   **Invest Wisely** – Making thoughtful, responsible decisions
-   **Planet Positive** – Acting with sustainability in mind
-   **One Team** – Working together to achieve more

**Why Join Us?**

-   A supportive and collaborative working environment
-   Opportunity to be part of a growing and purpose-driven organisation
-   Hybrid working model (4 days office, 1 day from home)
-   Competitive salary and benefits package

## Apply

[Apply at Retirement Villages Group](https://apply.workable.com/retirement-villages-group/j/C61F0371C1/apply)

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