# Operations Manager - Financial Services

> Rewardsco · Umhlanga, South Africa · Full-time · Posted 2026-08-14

**Workplace:** on_site

**Department:** Rewardsco Local Sales

## Description

**Drive Performance. Lead with Purpose. Deliver Results**

Rewardsco is looking for a **highly driven and commercially astute Operations Manager** to lead the performance and optimisation of local financial services campaigns within a fast-paced BPO environment.

This role is responsible for translating campaign strategy into **measurable sales performance**, driving operational excellence, developing Team Leaders and ensuring the achievement of key revenue, sales, quality and productivity targets.

You’ll have the opportunity to influence **campaign strategy, sales execution, leadership capability and operational performance**, while working closely with key stakeholders to continuously improve the way we deliver for our clients.

**Your role in Action:**

-   Own daily, weekly and monthly sales and revenue targets
-   Monitor campaign performance across sales, conversion, productivity, attachment rates and target achievement
-   Identify performance gaps and implement recovery and improvement plans
-   Lead, coach and develop Team Leaders and Junior Managers, driving accountability and performance
-   Build a high-performance culture focused on results, urgency and continuous improvement
-   Optimise lead allocation, dialler performance, contact rates and sales productivity
-   Drive effective sales and attachment strategies across the operation
-   Ensure adherence to quality, compliance and customer experience standards
-   Monitor and improve attendance, engagement and employee retention
-   Analyse operational and financial data to identify trends, opportunities and performance improvements
-   Provide actionable performance insights and recommendations to senior management and key stakeholders

## Requirements

**The leader we’re looking for:**

-   Matric is essential
-   5+ years’ sales operations/campaign management experience in a BPO environment, preferably financial services
-   3 months track record of consistent KPI Achievement
-   Demonstrated ability to build high-performing teams with strong employee retention
-   Proven experience leading large outbound sales teams in a target-driven environment
-   Strong knowledge of diallers, CRM systems and campaign optimisation
-   Proficient in Excel, Power BI, or similar tools
-   Strong commercial, analytical and problem-solving skills
-   Proven ability to develop Junior Managers and sales teams, with a strong focus on accountability and performance.
-   Resilient, adaptable and results-driven, with a strong focus on performance and continuous improvement

**Ideal Candidate Attributes:**

-   Results-driven with a strong focus on achieving targets
-   Strong people leader who develops and motivates teams
-   Accountability-focused with high performance standards
-   Commercially astute and data-driven in decision-making
-   Resilient and adaptable in a high-pressure environment
-   Decisive and action-oriented when addressing performance gaps
-   Strategic thinker with a continuous improvement mindset
-   Strong communicator and collaborator across all levels

## Benefits

**Why Rewardsco?**

This is an opportunity to play a **key strategic and operational role in driving the success of high-volume financial services campaigns**.

If you are a results-driven sales leader who combines strong commercial thinking with exceptional people leadership, we want to hear from you.

Click this link to apply via our Careers Portal: [https://www.rewardscocareers.com/search-jobs/](https://www.rewardscocareers.com/search-jobs/)

By applying for this role you are accepting Rewardsco’s Terms and Conditions. Click here to view them:

[https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf](https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf)

**Closing Date : 21 August 2026**

## Apply

[Apply at Rewardsco](https://apply.workable.com/rewardsco-3/j/568CC7C3E2/apply)

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