# Quality Assurance Consultant

> Rewardsco · Umhlanga, South Africa · Full-time · Posted 2026-06-09

**Workplace:** on_site

**Department:** Rewardsco Back Office & Support

## Description

**Are you passionate about quality, compliance, and protecting customers from mis-selling?**

We’re looking for a detail-driven QA Consultant to join our team and play a critical role in upholding ethical sales practices within a fast-paced BPO environment.

In this role, you won’t just audit calls, you’ll uncover risks, influence behaviour, and help drive a strong compliance culture across the business.

**What you'll own :**

-   Monitor and audit sales calls to ensure compliance with scripts, policies, and regulations
-   Identify and escalate mis-selling, misrepresentation, and non-compliant activity
-   Track agent performance through compliance scorecards and trend analysis
-   Produce weekly and monthly reports highlighting risks and key insights
-   Analyse data to recommend corrective actions and process improvements
-   Support fraud investigations and partner with Risk teams on emerging threats
-   Collaborate with Training and Operations to embed compliance best practices

## Requirements

-   Matric
-   Minimum of 1 to 2 years experience as a quality assessor (Outbound Sales) within a call centre environment
-   Proficient in MS Office
-   Experience with QA tools, call monitoring systems, and CRM platforms
-   Strong analytical mindset with the ability to spot trends and risks
-   Excellent communication skills (written and verbal)
-   High attention to detail and a strong sense of accountability
-   Clear criminal record

### **Why This Role?**

-   Be part of a team that directly impacts ethical sales and customer trust
-   Gain exposure to Fraud & Risk functions
-   Work in a dynamic, high-performance environment

## Benefits

-   Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
-   Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples

Click this link to apply via our Careers Portal: [https://www.rewardscocareers.com/search-jobs/](https://www.rewardscocareers.com/search-jobs/)

By applying for this role you are accepting Rewardsco’s Terms and Conditions. Click here to view them:

[https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf](https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf)

## Apply

[Apply at Rewardsco](https://apply.workable.com/rewardsco-3/j/8DC59D2127/apply)

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