# Key Account Manager

> Rewardsco · Sandton, South Africa · Full-time · Posted 2026-06-10

**Workplace:** on_site

**Department:** Rewardsco Back Office & Support

## Description

**Drive Strategic Client Partnerships and Growth as Our Next Key Account Manager!**

Are you a commercially driven relationship manager with a passion for client success, operational excellence, and strategic partnership development?

We are looking for an experienced **Key Account Manager** to join our Logistics Operations team. This role is ideal for a highly professional individual who thrives on building long-term client relationships, driving customer retention, and ensuring exceptional service delivery across key strategic accounts.

As the primary liaison between the organisation and its most valuable clients, you will play a critical role in protecting existing revenue streams, identifying growth opportunities, and ensuring operational alignment that supports long-term partnership success.

**Job Location : Sandton, Johannesburg**

**Key Responsibilities:**

**Strategic Account Relationship Management**

-   Serve as the primary point of contact for key strategic clients
-   Build strong, trusted, and long-term client relationships
-   Develop a deep understanding of client operational requirements and business objectives
-   Conduct regular strategic engagement sessions with stakeholders
-   Represent the organisation professionally in all client-facing engagements

**Client Service Delivery & Operational Alignment**

-   Collaborate closely with internal operational teams to ensure consistent service delivery
-   Monitor service performance against contractual obligations and SLAs
-   Coordinate internal resources to resolve operational challenges effectively
-   Ensure operational teams fully understand client expectations and service requirements

**Customer Retention & Partnership Development**

-   Drive high levels of client satisfaction through proactive relationship management
-   Resolve client concerns promptly and effectively
-   Identify opportunities for value-added solutions, cross-selling, and account growth
-   Implement retention strategies to protect revenue and strengthen partnerships

**Performance Monitoring & Executive Reporting**

-   Monitor account performance metrics including revenue growth, service delivery, and customer satisfaction
-   Prepare regular client review presentations and executive reports
-   Analyse trends and identify opportunities for operational improvement and revenue expansion
-   Provide strategic insights and recommendations to senior leadership

## Requirements

-   Matric is essential
-   Degree in Supply Chain Management, Commerce, Logistics, or a related field will be advantageous
-   A minimum of 3 to 5 years’ experience in Key Account Management or Business Development within the Logistics or Supply Chain industry
-   Strong understanding of Supply Chain and Logistics operations
-   Experience managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
-   Strong system literacy and proficiency in CRM platforms
-   Experience working with WMS (Warehouse Management Systems) and SAP
-   Strong capability in conducting business reviews and performance evaluations
-   Experience with contract negotiations and strategic client engagement
-   Ability to identify upselling and cross-selling opportunities
-   Confident in presenting business solutions and performance insights to C-Level executives
-   Strong analytical, communication, and stakeholder management skills
-   Clear criminal record

## Benefits

-   Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
-   Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples

If you are passionate about customer success, operational excellence, and building long-term strategic partnerships, we would love to hear from you.

**Apply now and become part of a dynamic and growing team.**

Click this link to apply via our Careers Portal: [https://www.rewardscocareers.com/search-jobs/](https://www.rewardscocareers.com/search-jobs/)

By applying for this role you are accepting Rewardsco’s Terms and Conditions. Click here to view them:

[https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf](https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf)

## Apply

[Apply at Rewardsco](https://apply.workable.com/rewardsco-3/j/C50A77CFCD/apply)

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