# Finance & Process Improvement Analyst

> Rewardsco · Umhlanga Ridge, South Africa · Full-time · Posted 2026-05-26

**Workplace:** on_site

**Department:** Rewardsco Back Office & Support

## Description

We are seeking a commercially and operationally astute **Finance and Process Improvement Analyst** with strong **SQL, BI, and data analytics capabilities** to join our Financial Operations and Business Intelligence division.

This role combines **business process re-engineering, gap analysis, and solution management** with financial and commercial insight, enabling **data-driven decision-making across the full value chain**.

 The ideal candidate will **drive revenue enhancements, predictive analytics** and **modeling**, and **AI-powered insights**, while **optimising operational processes.**

They will collaborate with business unit leaders to **enhance processes**, **evaluate operations critically, lead change initiatives**, and deliver commercially and operationally viable solutions to senior leadership.

**Key Responsibilities :**

**Financial Planning & Analysis**

-   Deliver end-to-end revenue forecasts and cost-to-income analysis at divisional and campaign levels.
-   Develop and maintain variance reports and profitability models for weekly, monthly, and bi-annual budgeting cycles.
-   Analyse key financial levers: sales-to-activation rates, revenue per sale, commission efficiency, and cost attribution.
-   Provide **real-time financial insights** to guide sales execution, team deployment, resource allocation, and optimisation.

**Business Process Re-Engineering & Solution Management**

-   Identify operational and financial gaps through **gap analysis** and recommend solutions.
-   Redesign business processes to improve efficiency, reduce costs, and enhance commercial performance.
-   Implement changes collaboratively with stakeholders and track their impact.

 **Business Intelligence & Operational Analytics**

-   Design and deploy **SQL-based reporting tools, automated dashboards, and self-serve analytics**.
-   Monitor and report on key metrics such as agent conversion rates, productivity ratios, and net revenue per agent.
-   Use BI and analytics to inform **decision-making across the value chain**, identify opportunities, and mitigate risks.

**AI & Data Strategy**

-   Support AI-driven analytics, predictive modelling, and campaign simulations to improve financial and operational outcomes.
-   Translate business needs into **data-led strategies** and performance-enhancing interventions.
-   Promote a culture of **data-driven decision-making** across the organisation.

## Requirements

-   Bachelor’s degree in Finance, Accounting, Business Analytics, Economics, Data Science, or related field.
-   2+ years in a financial analyst role, preferably in a **sales-led or BPO environment**.
-   Advanced **SQL** skills for data extraction, manipulation, and modelling.
-   Proficiency in Microsoft Excel, **Power BI, Tableau, and SSRS** reporting.
-   Experience in **business process re-engineering, gap analysis, and solution management**.
-   Strong analytical mindset and ability to convert **complex data into actionable insights**.
-   Experience in forecasting, financial planning, and variance analysis.
-   Exposure to AI tools or predictive analytics platforms is an advantage.

**Ideal Candidate Attributes:**

-   Commercially and financially astute, curious, and data-driven.
-   Detail-oriented, methodical, and process-focused.
-   Strong communicator, confident in presenting findings and solutions to senior stakeholders.
-   Adaptable and responsive in a fast-paced, performance-driven environment.
-   Collaborative, proactive, and able to make decisions across the value chain.

## Benefits

-   Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
-   Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples

Click this link to apply via our Careers Portal: [https://www.rewardscocareers.com/search-jobs/](https://www.rewardscocareers.com/search-jobs/)

By applying for this role you are accepting Rewardsco’s Terms and Conditions. Click here to view them:

[https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf](https://www.rewardscocareers.com/wp-content/uploads/2025/01/Rewardsco-Group-Privacy-Policy.pdf)

## Apply

[Apply at Rewardsco](https://apply.workable.com/rewardsco-3/j/D17011685F/apply)

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