# Intake Specialist

> ReWorks Solutions · South Africa (Remote) · — · Posted 2026-09-16

**Workplace:** remote

**Department:** Kennedy ABA

## Description

**Job Title:** Intake Specialist

**Location:** South Africa

**Job Type:** Full-Time, Remote

**Working Hours:** US Hours (9am-5pm EST)

**Salary:** South African Rand (ZAR)

We are looking for a **compassionate, organised, and highly professional Intake Coordinator** to join a growing Applied Behavior Analysis (ABA) provider serving families in the United States.

As the **first point of contact for parents seeking autism-related services for their children**, you will play an important role in creating a positive and supportive experience for families from their very first interaction.

Many families may be contacting the organisation during a stressful or vulnerable time. The successful candidate must therefore be **patient, empathetic, emotionally mature, and confident communicating with parents in a professional and reassuring manner**.

## Requirements

-   Respond promptly and professionally to new enquiries from prospective families.
-   Speak with parents who are seeking ABA services for their children.
-   Provide a compassionate, patient, and reassuring first point of contact.
-   Gather and accurately record all relevant intake and family information.
-   Explain the intake process clearly and professionally.
-   Follow up consistently with prospective families.
-   Maintain regular communication throughout the intake process.
-   Identify suitable enquiries and help move them through the appropriate intake stages.
-   Maintain accurate and up-to-date records in the relevant systems.
-   Ensure information is captured accurately and handled professionally.
-   Balance responsiveness and efficiency with sensitivity to each family's individual circumstances.
-   Communicate professionally with internal teams regarding prospective families and intake status.
-   Ensure prospective families receive timely updates and clear next steps.
-   Previous experience in **customer service, client care, intake coordination, or another customer-facing role**.
-   Excellent verbal and written communication skills in **English**.
-   Clear, professional and easily understandable speaking style.
-   Comfortable communicating with **American clients and families**.
-   Compassionate, patient, and emotionally mature approach.
-   Ability to handle sensitive or emotional conversations with care and professionalism.
-   Strong organisational skills and attention to detail.
-   Reliable and consistent with follow-ups.
-   Ability to build trust and rapport without making families feel rushed or pressured.
-   Comfortable working independently in a remote environment.
-   Ability to manage multiple enquiries while maintaining a high standard of service.

### Preferred Experience

Experience in one or more of the following would be advantageous:

-   Healthcare administration
-   Patient coordination
-   Medical intake
-   Behavioural health intake
-   ABA or autism services
-   Social work or community services
-   Customer service or client care
-   Lead management
-   Healthcare-related customer or client coordination

## Benefits

1.  Comfortable working U.S. hours
2.  Remote work from home

_**Fraud Disclaimer:**_  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

## Apply

[Apply at ReWorks Solutions](https://apply.workable.com/reworkssolutions/j/06F92BD527/apply)

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