# Customer Service Consultant

> ReWorks Solutions · South Africa (Remote) · Full-time · Posted 2026-08-27

**Workplace:** remote

**Department:** White Billiards

## Description

**Job Opening: Recruiter**

**Location:** Johannesburg, South Africa (Remote – US Hours)  
**Type:** Full-Time, Work From Home  
**Hours:** Monday to Friday, 9 AM – 5 PM EST

White Billiards is a high-end pool table company operating on a dropship model. We're looking for a friendly, organized, and coachable person to serve as our primary phone contact and office manager. You'll be the first voice customers hear when they call in — guiding them through our table options, helping them place orders, and making sure their pool table arrives exactly when and how they expect.

This is a great fit for someone who's personable and enjoys talking to people, doesn't need prior industry experience, and is excited to learn on the job. No pool or billiards background required — just a willingness to learn our product line and a genuine interest in helping customers find the right fit.

### Primary Function

Inbound sales support: answering calls from prospective buyers and guiding them through our product options to a confident purchase decision. Beyond calls, you'll function as an office manager — keeping orders, shipments, and customer follow-ups organized and on track.

### Key Responsibilities

-   Answer inbound calls from prospective buyers
-   Walk customers through our table models and customization options
-   Process and place customer orders
-   Track shipping and proactively manage delivery follow-ups
-   Handle general customer inquiries and troubleshoot issues as they arise
-   Keep order and customer records organized (Excel / Google Sheets)
-   General office management tasks as needed

### Product & Training

-   Our catalog includes roughly 15–30 tables with various custom options
-   The product line is not overly complex — full training will be provided
-   The owner is hands-on, accommodating, and committed to fully training the right candidate

## Requirements

### Ideal Candidate Profile

-   Comfortable with basic Excel and Google Workspace tools (Docs, Sheets, Gmail, etc.)
-   Prior CRM or Excel experience is a strong plus, but nothing advanced is required
-   Personable, chatty, and enthusiastic on the phone
-   Strong customer service instincts — patient, helpful, and clear communicator
-   Coachable and eager to learn — no prior industry experience needed
-   Comfortable multitasking between calls, orders, and shipment tracking

### Nice to Have (Not Required)

-   Interest in outbound sales — light outreach volume (~10 calls/day) may be available

-   Additional earning potential: a few hundred dollars extra per month for each sale closed through outbound outreach

-   Prior experience in an office manager or administrative support role

### Compensation & Growth

-   The owner is willing to invest in and compensate the right person for long-term fit
-   Outbound sales, if pursued, offers meaningful additional upside on top of base pay

## Benefits

1.  Comfortable working U.S. hours
2.  Remote work from home

_**Fraud Disclaimer:**_  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

## Apply

[Apply at ReWorks Solutions](https://apply.workable.com/reworkssolutions/j/68AA699B60/apply)

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