# Healthcare Receptionist

> ReWorks Solutions · South Africa (Remote) · Full-time · Posted 2026-07-09

**Workplace:** remote

**Department:** Precious Care ABA

## Description

**Job Title:** Healthcare Receptionist

**Location:** South Africa

**Job Type:** Full-Time, Remote

**Working Hours:** US Hours (9am-5pm EST)

**Salary:** South African Rand (ZAR)

Our client is looking for a professional and compassionate **Healthcare Receptionist** to join their team. In this role, you will serve as the primary point of contact for patients, providing exceptional customer service while coordinating appointments, supporting healthcare providers, and ensuring a seamless patient experience.

This position is ideal for someone with previous experience in a medical practice or healthcare environment who enjoys working with patients, managing multiple priorities, and maintaining accurate records in a fast-paced setting.

**Responsibilities**

-   Guide patients and families through the onboarding process to ensure a smooth start to services.
-   Conduct follow-up check-ins after the first appointment, first week, and first month to ensure patients are satisfied with their care.
-   Build positive relationships with patients and families by providing ongoing support and answering questions.
-   Coordinate communication between Clinical, Scheduling, Billing, Intake, and other internal teams to resolve issues promptly.
-   Escalate patient concerns to the appropriate team members when necessary.
-   Maintain accurate and detailed documentation of all patient interactions.
-   Schedule, reschedule, and confirm appointments where required.
-   Respond to incoming calls, emails, and other patient enquiries professionally and efficiently.
-   Monitor patient satisfaction and identify opportunities to improve the patient experience.
-   Ensure patient records are updated accurately while maintaining confidentiality.
-   Support the day-to-day administrative operations of the healthcare team.
-   Deliver a compassionate, professional, and patient-focused experience in every interaction.

## Requirements

-   Previous experience as a Healthcare Receptionist, Medical Receptionist, Medical Administrator, Patient Coordinator, or similar role.
-   Experience working in a healthcare, medical, or social care setting.
-   Fluent English with a clear, neutral accent.
-   Excellent communication and customer service skills.
-   Strong organisational skills with high attention to detail.
-   Experience scheduling appointments and coordinating patient care.
-   Knowledge of insurance verification, prior authorisations, and referrals is advantageous.
-   Proficient in Microsoft Office and healthcare systems (EMR/EHR experience is beneficial).
-   Ability to work independently in a fast-paced environment.

## Benefits

1.  Comfortable working U.S. hours
2.  Remote work from home

_**Fraud Disclaimer:**_  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

## Apply

[Apply at ReWorks Solutions](https://apply.workable.com/reworkssolutions/j/B31E35E9F0/apply)

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