# Operations Manager

> ReWorks Solutions · South Africa (Remote) · Full-time · Posted 2026-07-31

**Workplace:** remote

**Department:** Ambitions ABA

## Description

**Position:** Operations Manager

**Working Hours:** US Hours (9am-5pm EST)

**Full-Time, Remote Work.**

**Salary:** South African Rand (ZAR)

We are seeking a highly organized and proactive Operations Manager to oversee and optimize the day-to-day administrative and operational functions of our organization. This role is responsible for improving business processes, ensuring operational efficiency, maintaining compliance, and supporting cross-functional teams to deliver exceptional service. The ideal candidate is a strategic problem-solver who enjoys creating structure, improving workflows, and driving operational excellence.

### Key Responsibilities

-   Oversee the daily operational and administrative functions of the business.
-   Develop, implement, and continuously improve operational processes, policies, and Standard Operating Procedures (SOPs).
-   Monitor workflows to identify bottlenecks and implement process improvements.
-   Coordinate cross-functional projects and ensure action items are completed on time.
-   Support leadership with operational initiatives, business improvements, and strategic projects.
-   Ensure accurate documentation, record management, and operational consistency across departments.
-   Collaborate with internal departments to ensure smooth day-to-day operations.
-   Support scheduling, documentation, and service coordination where required.
-   Resolve operational and administrative challenges efficiently.
-   Promote a culture of accountability, continuous improvement, and operational excellence.
-   Provide guidance and support to administrative staff when needed.
-   Maintain professional communication with clients, providers, caregivers, and internal stakeholders.
-   Ensure a high level of customer service through efficient operational support.
-   Address operational issues promptly while maintaining confidentiality and professionalism.
-   Ensure all processes comply with HIPAA and company confidentiality standards where applicable.
-   Prepare operational reports, dashboards, and performance metrics for leadership.
-   Monitor key operational KPIs and recommend improvements based on data.
-   Ensure compliance with company policies, healthcare regulations, and operational standards.
-   Assist with quality assurance initiatives, audits, and process reviews.
-   Manage operational software platforms and internal systems.
-   Identify opportunities to automate manual processes and improve efficiency.
-   Troubleshoot workflow and system issues, implementing effective solutions.
-   Assist with the implementation and optimization of new technologies and operational tools.

## Requirements

-   Minimum 3 years' experience in an Administration Manager, Operations Manager, or similar leadership role.
-   Previous experience within the healthcare, social care, ABA, or medical administration industry is essential.
-   Strong operational and administrative management experience.
-   Excellent organizational, planning, and project management skills.
-   Strong written and verbal English communication skills.
-   Advanced proficiency in Microsoft Office and Google Workspace.
-   Experience with scheduling, documentation, and administrative systems.
-   Ability to manage multiple priorities and work in a fast-paced environment.
-   Strong problem-solving skills with a focus on process improvement.
-   Experience developing and implementing Standard Operating Procedures (SOPs).

_**Fraud Disclaimer:**_  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

## Apply

[Apply at ReWorks Solutions](https://apply.workable.com/reworkssolutions/j/B373D428DA/apply)

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