# Team Lead - Intake & Case Management (ABA)

> ReWorks Solutions · South Africa (Remote) · Full-time · Posted 2026-03-27

**Workplace:** remote

**Department:** BM - Journey ABA

## Description

**Job Title: Team Lead – Intake & Case Management (ABA)**  
**Location:** Remote (South Africa – US Hours)  
**Job Type:** Full-Time  
**Working Hours:** Monday to Friday, US Business Hours (9 AM – 5 PM EST)

**Key Responsibilities:**

-   Lead and manage the intake and case management team, providing daily oversight, support, and performance coaching
-   Oversee the full client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding
-   Ensure accurate and timely entry and maintenance of client data within **CentralReach** and other CRM systems
-   Monitor team productivity, workflows, and turnaround times to ensure SLAs are consistently met
-   Develop, implement, and improve intake and case management processes and SOPs
-   Act as the escalation point for complex cases, delays, or client concerns
-   Collaborate with clinical, billing, and scheduling teams to ensure seamless client onboarding and service delivery
-   Track and report on key metrics (e.g., intake timelines, conversion rates, authorization turnaround times)
-   Conduct regular quality assurance checks to ensure data accuracy and compliance with company and payer requirements
-   Train and onboard new team members on systems, workflows, and best practices
-   Ensure compliance with HIPAA and internal documentation standards

## Requirements

-   3+ years experience in ABA operations, intake coordination, or case management
-   Proven experience in a leadership or supervisory role
-   Hands-on experience with **CentralReach** (required) and other CRM/EMS systems
-   Strong understanding of ABA intake processes, including insurance verification and authorizations
-   Excellent organizational and multitasking abilities
-   Strong attention to detail and process-driven mindset
-   Effective communication and team leadership skills
-   Ability to work independently in a fast-paced, remote environment
-   Must be available to work U.S. business hou

## Benefits

1.  Comfortable working U.S. hours
2.  Remote work from home

_**Fraud Disclaimer:**_  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

## Apply

[Apply at ReWorks Solutions](https://apply.workable.com/reworkssolutions/j/C287C9FF45/apply)

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