# Case Manager

> ReWorks Solutions · South Africa (Remote) · Full-time · Posted 2026-06-16

**Workplace:** remote

**Department:** Big Dreamers ABA

## Description

**Position:** Case Manager

**Location:** Remote (South Africa) - US Working Hours (9 AM to 5 PM EST)

**Employment Type:** Full-Time

**Salary:** Paid in South African Rand (ZAR)

### Position Overview

The ABA Case Manager serves as the primary point of contact for all operational and service-related matters once a client begins services. This role acts as the liaison between families, RBTs, BCBAs, and internal departments, ensuring clear communication, quick problem resolution, and a positive experience for everyone involved. The primary goal is to maintain high client satisfaction, staff satisfaction, consistency of care, and long-term retention.

### Key Responsibilities

-   Serve as the primary point of contact for families and RBTs throughout active services.
-   Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
-   Proactively communicate with parents, caregivers, and staff to ensure concerns are addressed promptly.
-   Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to ensure cases run smoothly.
-   Order client materials and manage spending within assigned client budgets.
-   Develop a strong understanding of CentralReach and provide first-line support for system-related questions and troubleshooting.
-   Escalate system issues when necessary and follow through to resolution.
-   Monitor active cases to identify risks to client or staff retention and implement proactive solutions.
-   Maintain accurate case documentation and ensure all case information remains up to date.
-   Build strong relationships with families and staff while delivering exceptional customer service throughout the client's ABA journey.

## Requirements

-   Previous experience in ABA, healthcare, case management, client services, care coordination, or a similar role.
-   Strong communication and interpersonal skills with the ability to manage sensitive situations professionally.
-   Excellent problem-solving and conflict-resolution abilities.
-   Highly organized with strong attention to detail and the ability to manage multiple priorities.
-   Ability to work independently and take ownership of assigned cases.
-   Experience providing high-level customer service in a fast-paced environment.

## Benefits

1.  Comfortable working U.S. hours
2.  Remote work from home

_**Fraud Disclaimer:**_  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

## Apply

[Apply at ReWorks Solutions](https://apply.workable.com/reworkssolutions/j/C54AFE8E8F/apply)

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